At my customer's site.
We have established three individual ArcGIS Enterprise 10.6.1 sites using Cloud Builder for AWS Command Line Interface Scripting.
The Sites have all been built using the HA template which provides Portal Content and Config and ArcGIS Server Config on AWS S3 buckets.
We have established a Distributed Collaboration between “Hub” and “Core” sites and created a collaboration workspace providing 1-way Core to Hub sync by registration.
At the first test, we added a pdf file to the “Core” site and shared the item with the Core2Hub-Collab Group associated with the Workspace.
The synchronisation fails – and has done repeatedly – even after dropping and recreating the collaboration/workspace etc.
In the Portal Log on the receiver “Hub” site – we see the following error message (and no other messages at the same time)
Type | Message | Time | Source | Machine | User | Code | Process |
SEVERE | Content store disk space usage threshold of '10' GB reached. Unable to add item while syncing data. | 2018-10-24T05:43:03,477 | Sharing | 10.0.0.32 | 219999 | 9424 |
In the Portal Log on the sender “Core” site – we see the following
Type | Message | Time | Source | Machine | User | Code | Process |
INFO | An on-demand synchronization job for items in the collaboration 'Core2Hub', '371f4bc9a9a849c18294c7ba809e4f38' and collaboration workspace 'fd6e0664ac9746128006742434914b2c' with participant '5d0f6a7e-9420-498b-b1e9-43fb22b08fad' has completed | 2018-10-24T22:12:40,29 | Sharing | 10.0.0.17 | portaladmin | 219999 | 8256 |
WARNING | A scheduled job synchronizing items of collaboration 'Core2Hub', '371f4bc9a9a849c18294c7ba809e4f38' and collaboration workspace 'fd6e0664ac9746128006742434914b2c' with participant '61f08ddb-638e-4eac-8846-3f07fda3fd15' has failed. | 2018-10-24T22:12:40,24 | Sharing | 10.0.0.17 | portaladmin | 219999 | 8256 |
WARNING | A scheduled job synchronizing items of collaboration 'Core2Hub', '371f4bc9a9a849c18294c7ba809e4f38' and collaboration workspace 'fd6e0664ac9746128006742434914b2c' with participant '61f08ddb-638e-4eac-8846-3f07fda3fd15' has failed. | 2018-10-24T22:12:40,24 | Sharing | 10.0.0.17 | portaladmin | 219999 | 8256 |
WARNING | The import of replication package on portal with id '5d0f6a7e-9420-498b-b1e9-43fb22b08fad' failed. | 2018-10-24T22:12:40,19 | Sharing | 10.0.0.17 | portaladmin | 219999 | 8256 |
INFO | A scheduled job synchronizing the items of collaboration 'Core2Hub', '371f4bc9a9a849c18294c7ba809e4f38' and collaboration workspace 'fd6e0664ac9746128006742434914b2c' is uploading the collaboration replication package (CRPK). | 2018-10-24T22:12:39,809 | Sharing | 10.0.0.17 | portaladmin | 219999 | 8256 |
INFO | Replication package size is '917.92' 'KB' | 2018-10-24T22:12:39,725 | Sharing | 10.0.0.17 | portaladmin | 219999 | 8256 |
INFO | A scheduled job synchronizing the items of collaboration 'Core2Hub', '371f4bc9a9a849c18294c7ba809e4f38' and collaboration workspace 'fd6e0664ac9746128006742434914b2c' found 1 items to send and 0 items to remove. | 2018-10-24T22:12:39,572 | Sharing | 10.0.0.17 | portaladmin | 219999 | 8256 |
INFO | A collaboration scheduled item sync job is processing Enterprise participant with id 61f08ddb-638e-4eac-8846-3f07fda3fd15. | 2018-10-24T22:12:38,945 | Sharing | 10.0.0.17 | portaladmin | 219999 | 8256 |
INFO | A scheduled job synchronizing the items of collaboration 'Core2Hub', '371f4bc9a9a849c18294c7ba809e4f38' and collaboration workspace 'fd6e0664ac9746128006742434914b2c' has started. | 2018-10-24T22:12:38,927 | Sharing | 10.0.0.17 | portaladmin | 219999 | 8256 |
INFO | An on-demand synchronization job for items in the collaboration 'Core2Hub', '371f4bc9a9a849c18294c7ba809e4f38' and collaboration workspace 'fd6e0664ac9746128006742434914b2c' with participant '5d0f6a7e-9420-498b-b1e9-43fb22b08fad' has started | 2018-10-24T22:12:38,919 | Sharing | 10.0.0.17 | portaladmin | 219999 | 825 |
Analysis
By examining the invite/response messages when the collaboration was set up we can identify:
We can see the S3 bucket used for Portal Content for the Host in the AWS console
and we can add content manually to this Portal
Why does Hub portal report that less than 10GB is available?
Perhaps this is a misleading error message and actually means – "cant access the S3 bucket at all" ?
I suspect a permissions problem – but cant see what that may be.
Both Portals are configured to use the same AWS IAM credentials
Solved! Go to Solution.
Support have confirmed there is a bug implementing Distributed Collaboration with ArcGIS Enterprise using a Cloudstore for Portal Content.
The “steps to reproduce” in this bug don’t quite match the case I have – but it is clearly the same issue and should be described as Collaboration fails when the “receiver” of the synchronisation uses Cloud Storage for Portal Content.
So – until there is a patch – don’t setup Collaborations involving Cloudstore for Portal Content.
Support have confirmed there is a bug implementing Distributed Collaboration with ArcGIS Enterprise using a Cloudstore for Portal Content.
The “steps to reproduce” in this bug don’t quite match the case I have – but it is clearly the same issue and should be described as Collaboration fails when the “receiver” of the synchronisation uses Cloud Storage for Portal Content.
So – until there is a patch – don’t setup Collaborations involving Cloudstore for Portal Content.