Missing images in custom print service, but only when layout bigger than A4

[Anonymous User]

Hello,

we are experiencing a strange issue. We wanted to install a second (standalone) ArcGIS Server, to put our custom printing services on. Installation went fine and everything seems to work as expected (Linux Server - Ubunutu Server 20.04 and ArcGIS Server 10.8.1). However when printing, using the REST interface and the "Export Web Map" operation we are experiencing some issues.

We have a print layout with some logos (included as part of the document). When printing in A4 the logos show up as expected. With bigger layouts (A3, A2, A1, A0) the logos are simply missing.

Our primary ArcGIS Server is version 10.7.1 on a Windows Server. There we don't have that problem.

I came across following article that suggests to set the default page size to something larger than the layout. But since we are on Ubunutu Server there is - to my knowledge at least - no default printing service. I tried setting it with the package "paperconfig" but that didn't make any difference.

Does anyone have any idea what i could try next? I installed all the relevant patches and tried out a bunch of things, but nothing worked.

Thanks for the help.

[TanuHoque]

@Anonymous User 

did you publish your print service from ArcMap or ArcGIS Pro?

[Anonymous User · Accepted solution]

Sorry for the very late reply. We published the services from ArcMap.

In the meantime we changed back to a Windows Server and that worked from the start.