Error configuring Object Data Store backup on S3 after 11.5 Upgrade

[AnkitaGawai]

Hello Esri Community,

We are looking for assistance with an issue regarding our Object Data Store backup configuration after upgrading ArcGIS Enterprise from 11.3 to 11.5.

Our Environment: We are running a distributed, High Availability (HA) deployment that includes:
2 Portal machines, 2 Hosting Servers, and 2 Web Adaptors
2 Data Stores (Primary/Standby - Relational & Tile Cache)
Additional servers: 2 Image, 2 Dynamic, 2 Raster, and 1 Notebook Server

The Workflow: After the upgrade, we followed the official documentation to configure the Object Data Store on an AWS S3 bucket. We successfully migrated our Scene Layer services from the Tile Cache to the Object Store and subsequently removed the Tile Cache.

The Issue: The Object Store appears to be working correctly: it validates in ArcGIS Server Manager, files are creating in the S3 bucket, and we can successfully publish scene layers.

However, when we attempt to configure the backup location for the Object Data Store (pointing to a different S3 bucket) using the configurebackuplocation.bat utility, it fails with this error:
Error encountered: 'object' data store is not configured on the current machine.

We would appreciate any guidance on how to resolve this.

Thank you,
Ankita Gawai

[TimoT]

Hi @AnkitaGawai 

The configurebackuplocation.bat utility works only with ArcGIS Data Store managed data stores. Since your deployment uses a cloud object store in S3, there is no ArcGIS Data Store object store component installed, so the backup utility cannot be used with it. This is expected behavior.

When the object store is configured to use S3, ArcGIS Enterprise relies on the cloud service for durability and I believe it currently cannot backup the 3D cache content itself in this architectural configuration. S3 already provides high durability, but if you want protection against accidental deletions or the ability to restore previous versions, you can enable S3 features such as bucket versioning and/or AWS Backup. These S3 protections would typically be used alongside your other ArcGIS Enterprise backup strategies, such as virtual machine snapshots and WebGISDR, to provide complete coverage for the system.