Desktop 10.2/ Server 10.2 - Unable to publish any geoprocessing results as GP Service

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10-28-2013 01:30 PM
TamiOnstad
New Contributor III
I've been having trouble for the past several days with the process of publishing geoprocessing results as a GP service. I started out with my own script, and when I could not get the GP results to publish I tried the Clip and Ship sample, and when publishing those results did not work I set up something ridiculously easy (model which counts from 1-100, no data involved whatsoever). I was unable to publish the GP results from any of the models.

Here's what happens: I can run the model, no matter which script I tried I was successful with getting GP results. I can go through the wizard for 'Share As Geoprocessing Service', and the Analyze tool finds no problems with anything. If I close the wizard before I get to the staging point, the sddraft file is created with no errors. When I either continue in the wizard with creating the service, or reopen the sddraft file and click STAGE, I get to the point where it says PACKAGING IN PROGRESS and then ArcCatalog or ArcMap crashes completely with no other message than 'ArcCatalog Application has stopped working. A problem caused the program to stop working completely. Please close the program.' No error message, no option to send error results to ESRI.

This happens both in ArcMap and ArcCatalog, and it happens with Background Geoprocessing off or on. It has happened both on a server machine and on my desktop with Windows 7. Both machines are Python 32-bit with no 64-bit Python installed.

The Server logs show nothing, as the service never gets far enough to actually be published to Server.

Any ideas about what might be happening? I'm not even sure where to LOOK at this point. I even tried pulling the staging out into a one-line Python script using arcpy.StageService_server, and it crashed Python with no error message.

Thanks

Tami
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22 Replies
KevinHibma
Esri Regular Contributor
I can't say I've heard of this situation before, so I can't tell you the one answer to fix it.

Maybe try deleting everything inside the staging folder. Typically its at:
C:\Users\{user}\AppData\Local\Esri\Desktop10.2\Staging

What happens if you run a system tool and try to publish that (like Buffer, or Get Count) instead of a Model or script.

I assume you can publish maps with no problem?

Does it make any error reports? Could you attach one to the forum here, it may provide a clue.
They get saved to:
C:\Users\{user}\AppData\Local\ESRI\ErrorReports
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TamiOnstad
New Contributor III
I've switched my staging folder a couple of times with no change in the end result.  I also tried a model which only included a count from 1-100, with no data at all.  Same crash.  Unfortunately there are no error/dmp files being created when this happens, and when it crashes there is no option to send an error report to ESRI.  All I get is the 'ArcMap/ArcCatalog has stopped working' message.  This also happens when the StageService_server process is run directly from Python, except in this instance Python crashes with no error messages.

Thanks for the suggestions...

Tami
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KevinHibma
Esri Regular Contributor
No error report? thats a bad crash.

You can publish maps no problem?
Any other problems with desktop?
New install or an upgrade from 10.1?
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TamiOnstad
New Contributor III
I can publish maps with no problem, and no other problems with Desktop.  This was a new install of 10.2, I uninstalled 10.1 first.  This is a fairly new Windows 7 machine.

I have an incident logged and I have detailed documentation of all the steps in the Publish wizard, so maybe someone from tech support will be able to spot something in my setup that's not right.
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TamiOnstad
New Contributor III
We've just discovered we can publish GP results, IF the publish uses the results from a tool run from a toolbox (Analysis Tools-Proximity-Buffer), but NOT if the results are from a model or Python script.

So, I am not sure why we would not be able to publish results from a model? 
      WORKS - The Buffer tool publishes when results are generated directly from the Proximity toolbox
      NOT WORKING - The Buffer tool is added to a model and the model is run sucessfully.

Any ideas?

Tami
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KevinHibma
Esri Regular Contributor
This is good and bad news.
Good something works.
Bad that I'm still puzzled by the time of the crash.

You said you can get into the Service Editor.
If there was going to be a crash, I'd suspect it to happen when going into the Service Editor. That is when most things happen.
Once you click the publish button 2 things happen: the service is staged (that means data is consolidated put into a single file). Then upload happens which pushes that file up to the server and asks the server to start the service.

I wonder if you run the Package Result tool if that crashes as well? Package Result makes a GPK, which is kind of like what happens when you publish.

When you're in the Service Editor, before you publish, you can modify the parameters of a tool.
With your buffer tool, what is the Input Mode for the Input Features set to? Constant, Choice list or user defined? Can you try a different one?
What about your custom model/script tool, what are you inputs set to? Any change if you change the input type?
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sofievanhoutte
New Contributor
Hi,

Is there already a solution for this issue? I have exactly the same problem.
I have a working geoprocessing script tool but I am unable to publish the results to a geoprocessing service.

I tried the Package Result tool and this crashes as well.
I also tried to modify the parameters of the tool. Originally they were user defined. I changed them to constant but arcmap still crashes.

I have no problems to publish a map. Publishing a system tool (buffer) is working fine too.
I have a newly installed arcgis server 10.2

Regards,

Sofie
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DanielCarrion1
New Contributor
Hallo,

I have exactly the same behaviour on an ArcGIS 10.2 Installation. I can publish "normal" tools but it doesn't work with python scripts. ArcMap or ArcCatalog just crashes without any chance to see why...

Any new information on that?

Regards,
daniel
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philippenn
New Contributor III
Getting the same -- can publish System tool but not a custom tool (model or python) to Server...any idea for resolution?
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