Confused About ArcGIS Enterprise + Online Licensing Setup (Credits, Creators, etc.)

[JonJones1]

Hey everyone, I’m trying to sort out my ArcGIS licensing setup and want to make sure I’m understanding it correctly before I move ahead.

Here’s what I’m working with and where I’m stuck:

My Setup:

• ArcGIS Enterprise Standard (Four Core) perpetual license

• Includes 5 Creator licenses by default

• Enterprise gives us unlimited Viewer users for our internal portal

• We also have an existing ArcGIS Online organization

What I Think I Understand:
When I run vehicle routing or drive-time analysis (like generating travel distance rings), Esri hosts and maintains the road network, and we pay credits to use their routing service. That’s fine by me—I’d rather use Esri’s maintained network through ArcGIS Online credits instead of hosting our own network extension in Enterprise.

Where I’m Confused (and what I’m trying to confirm):
Do the 5 Creator licenses that came with Enterprise also count as 5 Creator licenses in ArcGIS Online? I was told they can be used in both environments if configured correctly.

So, can those same 5 people create and edit content in ArcGIS Online without me buying separate Creator subscriptions? Or are Enterprise Creators and ArcGIS Online Creators completely separate licenses?

I’m mainly trying to confirm this before setting up vehicle routing through ArcGIS Online, since I need to know if I’ll have to buy at least one Creator license there to get that working.

I feel like I’m almost there in understanding it, just missing one key piece. Appreciate any insights from anyone who’s dealt with this before, and please, no “ask your Esri rep” replies. I have, but I’m hoping someone here might already know the answer while I wait to hear back :).

[CodyPatterson]

Hey @JonJones1 

At least in our environment, we have an Enterprise agreement that spans between ArcGIS Online and Enterprise, so in our case, we have for example 25 Enterprise Creator licenses, and in the ArcGIS Online section, it lists "Enterprise Agreement" where we have the same 25 Creator licenses, these seem to be consistent, so I would say that they do count as the same license, you would just need to assign them to the same people.

In total, you will have 5 licenses total, so you can give 5 people Enterprise and Online access, if you needed a 6th person to use Online, you can unassign an Online license and give it to that 6th person, but that person unassigned would lose access to Online only, keeping their Enterprise access.

That is my understanding, if anyone else has input then I'd be glad to hear!

Cody

[George_Thompson]

This question is best handled by your Esri Account manager.

I will say that I usually treat Enterprise and Online user types separate. You mention that you have an Online org already, which should include at least 1 Creator license with it (in order to function normally).

[MicZatorsky_AEC]

For viewing, no problem, you can invite users from either to a Group (on either) or set up a Collaboration. So in that sense, you only need to pay Esri once for viewing licences.   

But for publishing and creating content it is different. In my experience, a creator on your AGOL can only sign into and publish content to AGOL, and a creator on your Enterprise Portal can only sign in and publish to that Portal.  If you want content on a specific platform, a user on that platform has to publish or create it.  So paying for a Creator on Enterprise Portal will not allow that user to create or publish to AGOL. 

[Priya_Das]

Hi @JonJones1 Named users in ArcGIS Online are separate from named users in ArcGIS Enterprise and licenses. 

Kindly reach out to your Esri Account manager for further details.