Can the WebGISDR BACKUP_LOCATION use a local drive letter?

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07-08-2020 09:09 PM
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Occasional Contributor

I tried:

BACKUP_LOCATION = "C:\\Make Believe Folder"

But WebGISDR says:

Cannot access the location "C:\Make Believe Folder".

And Process Monitor says that the program is trying to access the following path:

C:\Program Files\ArcGIS\Portal\tools\webgisdr\"C:\Make Believe Folder"

I know the C drive is a little contrived. However, my real destination is likely going to be quite similar (e.g. "Z:\") because we use mapped network drives at my company.

I'm using ArcGIS Enterprise 10.7.1 on Windows Server 2019.

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Esri Frequent Contributor

Can you try to use double back slashes for all paths, without quotes? I know traditionally, spaces need to be handled within any command prompt or .bat file, but I tested using spaces in the path and it worked without quotes. For example, I tried:


SHARED_LOCATION = C:\\the backups

BACKUP_LOCATION = C:\\the backups

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Esri Frequent Contributor

Yes, the DR tool does support a local drive for the BACKUP_LOCATION. It may look for the path within it's own directory after it can't find the absolute path on the file system. Can you provide a screenshot of the properties file you're using, obscuring/omitting sensitive information?

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Esri Frequent Contributor

Can you try to use double back slashes for all paths, without quotes? I know traditionally, spaces need to be handled within any command prompt or .bat file, but I tested using spaces in the path and it worked without quotes. For example, I tried:


SHARED_LOCATION = C:\\the backups

BACKUP_LOCATION = C:\\the backups

View solution in original post

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Occasional Contributor

You're right. I tried changing my properties file to use the same location for both SHARED and BACKUP and the format you described.

Then, I ran C:\Program Files\ArcGIS\Portal\tools\webgisdr>webgisdr --export --file "C:\Users\Administrator\Desktop\geonet.properties"

Then the backup ran OK.

It looks like the SHARED_LOCATION was the problem because when I restored the original value, the utility died.

The original value was:

SHARED_LOCATION=C:\Backups

The new (working) value is:

SHARED_LOCATION=C:\\Backups

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Occasional Contributor III

We are attempting an Enterprise upgrade to 10.8.1 now, and are running into the same issue when trying to backup Portal.  We have tried the D:\\ path, same folder names, but no success.

"The value of the property BACKUP_STORE_PROVIDER cannot be empty." is the message we are getting.  We specified "Filesystem."
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Esri Frequent Contributor

You need to set the BACKUP_STORE_PROVIDER property in the properties file. If you're saving the backup to disk, you need to set the property to FileSystem. The properties file describes the possible values.

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Esri Contributor

Jay Hodny

did Jon's advice get you across the line?