ArcGIS Server fails to show the Map services even though the server is working fine.

rawansaleh1 · ‎03-27-2017

Despite the fact that the ArcGIS Server is working fine, it fails to show the map services when i try to view/consume it.

For example, I tried to publish map service “parcel_02” & when I try to consume this service it fails to appear. Attached

What might be the issue here?

I used ArcMap & ArcGIS Server 10.5

Best,

Rawan

rawansaleh1 · ‎03-28-2017

Dear Jayanta,

I tried to republish the service with no advantages. Attached

Best,

Rawan

RebeccaStrauch__GISP · ‎03-28-2017

What is the third warning from the analysis that is covered up in your snapshots above? Does it have anything to do with reference frame v's data reference system being different? Maybe the data is not projecting correctly when publishing. That may account for the extent (XMIN YMIX XMAX YMAX) all being null or NaN.

if not, it still may be that although you mxd has permissions to the data, maybe the ArcGIS Server service does not. Can you look at the permissions on the folder and source dataset? Use file explorer, not catalog, to look at the security properties.

rawansaleh1 · ‎03-28-2017

Dear Rebeca,

the ArcGIS server also have a full control on the data source. the data frame & the layer has the same reference system.

rawansaleh1 · ‎03-28-2017

Yes Neil I published the map service in all scales.

TerryIffland · ‎03-28-2017

Just a quick check, but when you look at the REST service, have you tried clicking on the View In option and looked at it using the ArcGIS JavaScript viewer? You can at least confirm the features are viewable.

rawansaleh1 · ‎03-28-2017

Yes I tried this option, and nothing was able to appear.

TerryIffland · ‎03-28-2017

Just confirming - you have ArcGIS Desktop 10.5 and ArcGIS Server 10.5. Is that correct?

I'd make sure there isn't an issue with publishing the map service in 10.5.

Have you tried publishing the map service using ArcGIS Pro?
Do you have a machine that has an earlier version of desktop installed? You might try publishing using an earlier version.

rawansaleh1 · ‎03-28-2017

This is the first time I face this issue.

I will try to publish it by using Arcgis pro, is that will be related to my issue?

Best,

TerryIffland · ‎03-28-2017

Just a test to see if you are able to publish with Pro and then use the REST service. 10.5 is fairly new, so I'd test to make sure a problem hasn't been introduced with this release.

BillFox · ‎03-28-2017

Hi Rawan,

Does the ArcGIS Server Manager log viewer list anything when you try to draw/view the service in a webmap?

-Bill