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ArcGis portal and server all processes do not start

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04-11-2025 10:24 AM
DiegoLlamasOlivares
Frequent Contributor

Hello,

I am doing a deployment for ArcGIS Enterprise 11.3 on windows server2022 VM  on premise but i am having issues with arcgis server and portal for arcgis processes. I used a domain user to execute portal, server and datastore services but, for example, for portal just tree are the ones that runs.

portal.PNG

 and obviously, portal page don't show

portal page.PNG

The same happens with arcgis server, arcgissocs.exe don't start either.

I then delete and reinstall portal and server and use the local arcgis user (default) but i had the same result. manager do not show and arcgis server processes do not start all of them.

I disable firewall from local machine, but i continue having issue.

Any idea?

Thanks,

 

DLL

 

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11 Replies
DiegoLlamasOlivares
Frequent Contributor

Hello, 

In my case, the FQDM had an underscore in the domain, terrenos_local, we needed to change the domain of the organization with one domain with no underscore in it, then, installation was successful 

Portal for ArcGIS 11.5 system requirements—ArcGIS Enterprise | Documentation for ArcGIS Enterprise

 

  • Machines with an underscore (_) in their names are not supported. Several widely used internet host name specifications have designated the underscore character as nonstandard. Although Microsoft Windows allows you to use the underscore in a machine name, it can cause problems when you interact with other servers and platforms. For this reason, the installation will not proceed on servers that have an underscore in the host name.
  •  
0 Kudos
DiegoLlamasOlivares
Frequent Contributor

Hello, 

In my case, the FQDM had an underscore in the domain, terrenos_local, we needed to change the domain of the organization with one domain with no underscore in it, then, installation was successful 

Portal for ArcGIS 11.5 system requirements—ArcGIS Enterprise | Documentation for ArcGIS Enterprise

 

  • Machines with an underscore (_) in their names are not supported. Several widely used internet host name specifications have designated the underscore character as nonstandard. Although Microsoft Windows allows you to use the underscore in a machine name, it can cause problems when you interact with other servers and platforms. For this reason, the installation will not proceed on servers that have an underscore in the host name.
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