AGS Config-store in a Windows Cluster (oplocks)

Anonymous User · ‎03-07-2019

We are facing some publishing (error 001369) problems in our ArcGIS Server 10.6

Deployment:

- ArcGIS Enterprise (HA) with 6 machines (2 for portal, 2 for server, 2 for datastore)

- Config-Store & directories storaged in a microsoft cluster file server (windows 2008)

This error (error 001369) appears sometimes with differents services types (such as map services, network services, geocoding). We have checked twice this link Error: ERROR 001369: Failed to create the service

We tried to disable oplock (https://support.microsoft.com/en-ph/help/296264/configuring-opportunistic-locking-in-windows ) but after this modifications the shared storage became offline.

Any ideas?

Thanks in advance!

RuchiraWelikala2 · ‎10-16-2019

Hello Victor,

Were you able to resolve this issue?

We were facing the same issue and was able to resolve it by creating and deploying a registry key that added the following values:

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Lanmanworkstation\Parameters]
"DirectoryCacheLifetime"=dword:00000000
"FileNotFoundCacheLifetime"=dword:00000000
"FileInfoCacheLifetime"=dword:00000000‍‍‍‍

You can read more about it here: SMB2 Client Redirector Caches Explained | Microsoft Docs

Theses keys have to implemented on the actual servers themselves, not the fileshare. In our case, we have a three machine cluster, and we ran the script on all three machines and restarted. We were able to publish without any issues afterwards.

Good luck!