After installing ArcGIS for server many components are missing: no manager, no authorization wizard, etc.

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05-26-2020 01:25 AM
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New Contributor II

I have installed ArcGIS for server on a CentOs (Redhat like) machine by running Setup file inside ArcGISServer folder. I didn't feed the authorization file as I didn't have it yet. After installation has been complete there was no folder called tool which should contain the authorization wizard. Also I cannot access the manager (there is no folder with this name either). Basically nothing works! Am I missing something? Should I have installed anything before installing ArcGIS for Server? 

I appreciate your help. I am installing silently on a single machine.

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Esri Esteemed Contributor

Hi Hedyeh,

Please check that your OS, "CentOs (Redhat like) machine" meets the system requirements:

ArcGIS Enterprise system requirements—ArcGIS Enterprise system requirements | Documentation for ArcG... 

Also note the Linux system requirements,

Operating system limitations - Linux—System Requirements | Documentation 

Hope this helps,

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New Contributor II

Thanks Derek. The system meets the requirements and I have installed all the required and recommended packages but I am still getting errors. Below is what happens when I run "./Setup -m silent -l Yes" from ArcGISServer folder

Starting installation of ArcGIS 10.4.1 for Server...
[ArcGIS 10.4.1 for Server Setup Error]
...ArcGIS 10.4.1 for Server silent installation encountered some errors or warnings. [Exit Code: 1]

Please check these log files for more information:
$HOME/ArcGISServer_InstallLog.log
/tmp/ArcGISServerSilent.log

The second log doesn't even exist! And the first one has:

Installation: Successful with errors.

4301 Successes
0 Warnings
10 NonFatalErrors
0 FatalErrors

And the errors are:

Execute Script/Batch file: Set Version Variables
Status: ERROR
Additional Notes: ERROR - Error while attempting to execute the installation script

Execute Script/Batch file: Set Multiple Variables (for detecting LicenseManager 10.0)
Status: ERROR
Additional Notes: ERROR - Error while attempting to execute the installation script

Execute Script/Batch file: Detect Existing Server Conflict
Status: ERROR
Additional Notes: ERROR - Error while attempting to execute the installation script 

( *** I have used the "uninstall" wizard to uninstall the existing installation but still getting this!)

Execute Script/Batch file: Build Number
Status: ERROR
Additional Notes: ERROR - Error while attempting to execute the installation script

Execute Script/Batch file: Unpack ArcGIS 10.4.1 for Server files...
Status: ERROR
Additional Notes: ERROR - Error while attempting to execute the installation script

Modify Text File - Single File: /home/user/arcgis/server/framework/etc/arcenv
Status: ERROR
Additional Notes: ERROR - Unable to locate ASCII text file to be manipulated. Deferring...

Execute Script/Batch file: Set tbx files read only
Status: ERROR
Additional Notes: ERROR - Error while attempting to execute the installation script

Execute Script/Batch file: Get Install Date
Status: ERROR
Additional Notes: ERROR - Error while attempting to execute the installation script

Execute Script/Batch file: Remove Group and Other Permissions
Status: ERROR
Additional Notes: ERROR - Error while attempting to execute the installation script

Modify Text File - Single File: /home/user/arcgis/server/framework/etc/arcenv
Status: ERROR
Additional Notes: ERROR - Unable to locate ASCII text file to be manipulated. Deferring...

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Esri Esteemed Contributor

Hi Hedyeh,

FYI, you may want to consider upgrading your ArcGIS Enterprise software as 10.4.1 is currently in mature support.

Esri Support ArcGIS Server 10.4 (10.4.1) 

I don't have much practical experience installing ArcGIS Enterprise on Linux. Please contact esri Tech Support to investigate your issue further.

Esri Support Contact Support 

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Esri Contributor
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New Contributor II

Thank you so much Griffin! I didn't notice the version incompatibility! And thanks Derek for pointing me to the right direction. An upgraded version might solve the issue. Now the problem is how to upgrade 10.4 when I can't install it! 🙂  

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