11.2 upgrade instant apps config won't come up

[DavidColey]

Hello - I just upgraded to 11.2 from 11.1 and now my Instant apps configuration page will not display instant app choices.  What can I do? 

My existing sidebar apps configured at 11.1 will not display the sidebar info panel and I cannot update them. The configuration choice from the app overview page just spins?

Any of you guys have any suggestions:

@MarceloMarques 

@JonEmch 

@Scott_Tansley 

@JakeSkinner 

@jcarlson 

Thanks-

David

[Scott_Tansley]

So I'm not a developer any more, but I believe a TS file is a TypeScript (JavaScript) file.  If so then this has loaded, and it is the TS that is requesting 'the data'.  The data will be requested as  HTTPS request to the portal (most likely) and that's what we need to see in the Network Trace.

The console view shows what JavaScript function has failed.  That will likely have failed because of a failed request to a URL/endpoint and that's what I can't see from screen grabs.

[DavidColey]

Yeah, the TypeScript is looking for resources that are not there, or did not install in a correct location perhaps. Although I am just getting started with esri support, it appears there are missing js files, nodemodules maybe more in at least 2 locations, instantgallery and sidebar. 

When I try to config an existing app, the config template here

https://..../portal/apps/configure-template/app/ui/main/ConfigPanel/ConfigPanelViewModel.js

which is here:

C:\Program Files\ArcGIS\Portal\apps\configure-template\app\ui\main\ConfigPanel\ConfigPanelViewModel.js

can't find other ts, js, and calcite

The install appeared clean and the Event Log only reports some setupmsi application hangs, which I could see anyway when the setup wizard would become unresponsive at the beginning of my install.   There are no Carbon Black events, there are some Software Protection Program (SPP) 'start' events.

But I'm totally grasping at straws.  It was a bad install, don't know why

[Scott_Tansley]

Ouch!  The only time I saw this level of disaster was when the client was using AWS and GP disk.  Quite literally they ran out of iOPs and burst!  It took way longer than it should, we knew something was wrong and didn’t even test.  We just rolled back the disk images.  After upgrading the disk to IO2 (SSD with lots of iops) we got a successful upgrade. 

[DavidColey]

Well, for me the arcgis monitor 2023 logs don't show anything like that.  These are new Window Server 2022 VMs with plenty of bandwidth, plenty of disc space, plenty of I/O.  There was a small network and storage write blips at install time but that is all. 

I mean, other than the Instant Apps Gallery and any Instant app config page, the portal is running great.  Server is running great, sans the known webhook launch error, and no issues with data store.

But for us, we are migrating our internal clients from WAB Dev edition to instant apps so this could not have happened at a worse time, sadly. 

[Scott_Tansley]

Then with that info it sounds like an Esri support issue.  Other than a repair, there’s nothing I can add.  Sorry.  

[DavidColey]

Yep, thanks for the dialog Scott, I appreciate it.  I am working with support, just need to get it escalated.  Maybe some esri folks can comment here. . . 

[Scott_Tansley]

pleasure.  Good luck

[RRC_GISServices]

I performed an upgrade late last year from 11.1 to 11.2 and had issues with the instant apps straight after.

After the upgrade, certain instant apps were no longer available in the instant apps screen. Not only that, if you had existing apps of the ones that were missing, they would no longer work or could be configured, they just ended up with a spinning wheel with a typescript error in the dev console.

The setting that causes this issue is 'enable external content', which is in the portal administrator site under System/Content/External Content.

With this set to true, all the instant apps show and allow configuration. When set to false, the issue occurs.  ArcGIS11.1 instant apps work fine with this set to false.

I am not sure if this will assist with your instant app error though.

As for the the missing / moved sidebar, this is a bug (BUG-000163830) that ESRI have fixed in 11.3.

https://community.esri.com/t5/arcgis-instant-apps-questions/slide-in-instant-app-is-not-showing-in-r...

[DavidColey]

Thanks for the feedback @RRC_GISServices - interesting.  For me, this setting is already set to Enabled: true.  

However, when I try to set externalcontent>update Enabled: false, a 500 error is returned.  So I don't know if it that is something or not. 

And thank you for the info on the sidebar - as I'm sure you'd agree, it is difficult to track every thing we users report . . .

[ShelbyZelonisRoberson]

I also have lost my ability to configure or edit existing Instant Apps after upgrading from 10.9.1 to 11.2. I don't have basemap options anymore either. Help!