Why does the Portal for ArcGIS license expired when the ArcGIS Enterprise license is perpetual?

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01-24-2019 11:29 AM
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New Contributor III

Hello GeoNet,

I had an error message on my Portal page saying that "The Portal for ArcGIS licenses may be expired." 

It was expired when I checked the keycodes file at C:\Program Files\ESRI\License10.6\sysgen

But why would it have a expiration date when the license says perpetual under My Esri account?

The problem is fixed after putting a new authorization code at the Portal for ArcGIS Level 2. 

Does it mean I need to re-generate the code and re-authorize it every year even though the ArcGIS Enterprise license says perpetual?

Thank you,

Emily

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New Contributor

Hi Emily,

I believe the behavior your are seeing is outlined and explained at the resource link below:

https://support.esri.com/en/Technical-Article/000020991

Hope this helps!

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Esri Contributor

Hi Emily,

If you contact your Customer Service representative, they should be able to help out.

Hilary

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New Contributor III

Hi Hilary,

Thank you for your reply.  Yes, I called them and they were able to help me to generate a new code to put in. But I still don't understand why I need to do that and does it mean I'd need to do that every year?

Thanks again,

Emily

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New Contributor

Hi Emily,

I believe the behavior your are seeing is outlined and explained at the resource link below:

https://support.esri.com/en/Technical-Article/000020991

Hope this helps!

View solution in original post

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New Contributor III

Thank you Elizabeth.

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