Measurement Widget not working

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8
11-03-2017 04:48 AM
LauraMalkin
New Contributor III

I have a number of Basic Web Map applications hosted through Portal. All of these contain the measurement widget allowing staff to carry out measurements of area, length and coordinates.

I now have some staff members coming back and telling me that the measurement tool doesn't calculate an area although the other two tools work fine.

Has anyone come across this?

The problem is not related to the application as others have no problem measuring the area so it looks like it is something to do with the pc itself.

The tools allows them to draw the polygon and close it, there is just no measurement result shown in the window.

Any ideas please?

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8 Replies
JeffreySutherland
Esri Contributor

Hi Laura,

I have a few questions for you! What version of Portal for ArcGIS are you hosting your application on? How did you create your Basic Web Map Application - was it created within Portal (through Web AppBuilder or the configurable application templates) or externally and then uploaded to Portal?

Thanks,

Jeff

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LauraMalkin
New Contributor III

Hi Jeff

Portal version is 10.4.1

The application was created within Portal using the Basic Map template.

Thanks

Laura

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JeffreySutherland
Esri Contributor

Thanks Laura. Any idea what browser your staff members are accessing the application through (Chrome, Firefox, Internet Explorer 10, Internet Explorer 11)? Are you seeing the issue across all major browsers?

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LauraMalkin
New Contributor III

Staff use Internet Explorer for access to the Portal maps as we find that the Basic Map template doesn't work with Chrome as sub layers in the layers widget doesn't work.

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DavidMc_Laughlin
New Contributor II

Hi Laura,

Did you have any luck with this? I'm up against a similar issue with ArcGIS Enterprise 10.6. Working fine on some PC's and not working on others.

Thanks.

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HelenWhiteley
New Contributor III

Hi,  I have also noticed this issue.  Area will not work in Web Appbuilder apps built within Portal (10.4) in British National Grid.  Those built in WAB Dev or in Lat Long work fine.  We can't see any difference in the requests being sent - any thoughts?

Thanks,

Helen

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DanielFaulkner
New Contributor

I also seem to be having this issue, by where the measure tools functions perfectly for myself, but not others.

Did anyone find a resolution to this issue in the past?

Many thanks,

Dan

DavidMc_Laughlin
New Contributor II

Hi Dan,

Still having the exact same issue.

Did you have any luck in getting a resolution?

Thanks, David.

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