Fail to restore WebGISDR on standby HA portal.

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10-21-2019 09:13 PM
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Esri Contributor

I have set up a two-machine HA ArcGIS Enterprise site and a secondary hot DR site using the Automate replication to a standby deployment—Portal for ArcGIS (10.7 and 10.7.1) | ArcGIS Enterprise documentation. When restoring my backup on the standby site the Data Store and GIS Server restore successfully but the portal restore fails and my secondary portal machine is left unregistered. This is the error that the WEBGISDR utility gives:

Failed to restore the Portal for ArcGIS:

Url: https://my.portal.url/portal.
{"error":{"code":500,"details":null,"message":"Failed to import site. Failed to copy the content directory."}}

Failed to restore the Portal for ArcGIS.

The portal log has the following entries:

The specified path \\my.share.blob\fileshare01\arcgisportal\content\1571715757001 does not exist.

If I attempt to join the secondary portal that was unregistered as part of the webgisdr restore, it fails with this error:

The content directory is not the exact same content directory as the primary machine. Your primary and standby portal machines must use the same content directory.

The portal content directory is using azure premium file storage. 

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Esri Contributor

Héctor Meléndez

Hi Hector, did you get a resolution to this ?- I am seeing a similar problem.

in the portal log I am seeing

SEVERE
The portal has been initialized and configured but is not accessible. The internal portal database does not appear to be running or accepting connections. Restart the portal machine or machines and if the problem persists, contact Esri technical support (U.S.) or your distributor (customers outside the U.S.).
2020-06-15T07:34:32,287Portal Admin10.0.1.2422180109852
SEVERE
The portal has been initialized and configured but is not accessible. The internal portal database does not appear to be running or accepting connections. Restart the portal machine or machines and if the problem persists, contact Esri technical support (U.S.) or your distributor (customers outside the U.S.).
2020-06-15T07:34:31,462Portal Admin10.0.1.2422180109852
WARNING
The specified path \\FILESERVER\data\arcgisportal\content\1592170018834 does not exist.
2020-06-15T07:34:01,106Portal Admin10.0.1.2422199999852
SEVERE
Failed to import site. Failed to copy the content directory.
2020-06-15T07:34:00,786Portal Admin10.0.1.2422199999852
SEVERE
Import Portal repository failed. Failed to copy the content directory.
2020-06-15T07:34:00,786Portal Admin10.0.1.2422199999852
SEVERE
Failed to copy the content directory. java.lang.Exception: Failed to create destination directory \\FILESERVER\data\arcgisportal\content\items\00c891fe7cbf468fa2dbac37f3216573.
2020-06-15T07:34:00,784Portal Admin10.0.1.2422090549852

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I even tried running the importsite command directly from portaladmin using the same source .portalsite file.

SEVERE
The portal has been initialized and configured but is not accessible. The internal portal database does not appear to be running or accepting connections. Restart the portal machine or machines and if the problem persists, contact Esri technical support (U.S.) or your distributor (customers outside the U.S.).
2020-06-15T09:02:48,372Portal Admin10.0.1.2422180109852
WARNING
The specified path \\FILESERVER\data\arcgisportal\content\1592175262535 does not exist.
2020-06-15T09:02:29,85Portal Admin10.0.1.2422199999852
SEVERE
Failed to import site. Failed to copy the content directory.
2020-06-15T09:02:28,893Portal Admin10.0.1.2422199999852
SEVERE
Import Portal repository failed. Failed to copy the content directory.
2020-06-15T09:02:28,893Portal Admin10.0.1.2422199999852
SEVERE
Failed to copy the content directory. java.io.IOException: An unexpected network error occurred

the bold SEVERE error is the one that is the cause of failure in the second run.

The source and target environments are 10.6.1 and both in AWS (different accounts)

I have plenty (>100 GB space) left on the destination drive.
I just checked - using the same account as the one running webgisdr, I am able to create new folder (just as had already happened for hundreds of other items.

I am wondering now if the item being restored is incompatible with the target portal.

or maybe - the index on the source portal was not up to date when webgisdr export was run? 

and there are entries in the index that dont actually exist as items?

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Esri Contributor

I tried many things to get this to work but as soon as I fix one issue another one was discovered. Eventually, we gave up on the HA DR environment and went with a single machine deployment without the file share. This particular issue I think was related to access permissions to the file share. 

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Esri Contributor

Héctor Meléndez With our site, we found we needed to drop the problem portal Item from the source Portal before export to be able to restore successfully to the DR environment and then manually re-publish in both. The next time we did an export/import, the process completed.

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