Esri Maps for Office Stopped Working

2915
2
Jump to solution
03-25-2016 12:35 PM
Jay_Gregory
Occasional Contributor III

I just installed an update to Esri Maps for Office (it is not at version 4.0.0.358) and my office version is 2010 32-bit

It connects to my portal (version 10.3).  When I click the sign-in button on the ribbon in PowerPoint or Excel, I get the following error:

"Unable to start ArcGIS Maps for Office.  The Portal at <my portal> is not configured to support ArcGIS Maps for Office.  Refer to the documentation for further guidance"

Maps for office was working fine before, so anyone have any ideas what's going on?  It has nothing to do with my installation of office version because if I change the ArcGIS Connection URL to an AGOL endpoint instead of my Portal endpoint, everything works fine.

Tags (1)
0 Kudos
1 Solution

Accepted Solutions
PaulDavidson1
Regular Contributor

I assume you already did the work required to get it to work with Portal?

Maybe that needs repeating?

Working with Portal for ArcGIS—Esri Maps for Office | ArcGIS

View solution in original post

2 Replies
PaulDavidson1
Regular Contributor

I assume you already did the work required to get it to work with Portal?

Maybe that needs repeating?

Working with Portal for ArcGIS—Esri Maps for Office | ArcGIS

View solution in original post

Jay_Gregory
Occasional Contributor III

Thanks Paul - yes that worked.  The strange thing is that I didn't have to do this with previous versions of Esri Maps for Office - it just worked without any server side configuration or installation -even with v 3.x of Maps for Office.  Anyway, thanks for pointing me in the right direction!

0 Kudos