Blank Page for ArcGIS Portal

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04-26-2019 07:09 AM
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New Contributor III

I tried to open the arcgis portal page. it's a blank page nothing is shown on the page and i unable to login to the portal admin page . it is always showing unauthorized. 

I recently upgraded to ArcGIS Enterprose 10.7 and it was working fine. suddenly stop working. Please help me 

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Esri Frequent Contributor

I expect that if you go to https://portal.domain.com:7443/arcgis/sharing/rest, the page is returning a 404. The only thing I can suggest is restart the Portal service and see if that fixes it. Is the environment in AWS using content in S3? Unfortunately, these types of problems are tricky to solve and it's best to contact Support Services.

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New Contributor III

There was some files deleted from the C drive and restored back and start working

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New Contributor

Hey Vijay, what particular files you've restored to make it work again?

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New Contributor III

Hey, we take every day backup of the Complete c drive and restored complete C drive portal folder . it starts working.

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