100% CPU Usage - Portal for ArcGIS Server 10.7.1/10.8.1

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11-30-2020 11:03 PM
New Contributor II

Installed portal for ArcGIS server 10.7.1 a month ago. No issues until noon today. At that point the CPU usage shot to 100% and has stayed that way.

ticket with Esri and worked on the issue all day. Still 100% cpu. Did a Repair on the software installation, rebuilt the portal index, updated database statistics...nothing has worked.

If the Portal service is stopped (windows) the cpu usage stops.

Nothing in the error logs seems out of place.

 

Anyone ever see anything like this or have ideas where to look? The highest percentage cpu usage seems to be java but it rotates and is not one process. 

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New Contributor II

According to Esri support we need to install Datastore, a separate program. We have been a single machine since version 10.1 of ArcGIS Server. Only recently added portal. Then we were told we had to federate. Now we have to install datastore. All this because we just wanted to use Collector. So our simple server of just ArcGIS server 10.7.1 and web adaptor is now (all 10.8.1) ArcGIS Server, Portal for ArcGIS Server, Datastore, Web Adaptor. Just found a white paper that I think I'll read before making any other changes: https://www.esri.com/content/dam/esrisites/en-us/media/whitepaper/migrating-arcgis-server-to-arcgis-...

 

Following the steps in the white paper got us to a stable state and the issue has not returned.

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New Contributor II

Updated Portal for ArcGIS 10.7.1 with patch "Portal for ArcGIS 10.7.1 Enterprise Sites Patch" and the cpu is no longer pegged at 100%.

New Contributor II

Well, it didn't work. Five days later the cpu pegged 100% again on a Saturday. We only work M-F so no users were on the system. Upgraded to 10.8.1. CPU back to 5%....for a few days, then 100% cpu again. Loaded all patches for 10.8.1 cpu back to normal....for a few days. Today, 100% again.

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New Contributor II

According to Esri support we need to install Datastore, a separate program. We have been a single machine since version 10.1 of ArcGIS Server. Only recently added portal. Then we were told we had to federate. Now we have to install datastore. All this because we just wanted to use Collector. So our simple server of just ArcGIS server 10.7.1 and web adaptor is now (all 10.8.1) ArcGIS Server, Portal for ArcGIS Server, Datastore, Web Adaptor. Just found a white paper that I think I'll read before making any other changes: https://www.esri.com/content/dam/esrisites/en-us/media/whitepaper/migrating-arcgis-server-to-arcgis-...

 

Following the steps in the white paper got us to a stable state and the issue has not returned.

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