Why aren't attachments showing up in the Photos and Files field?
Our organization recently installed Portal and we are collecting data in the field. I have created attachments and using Collector. When I upload data, the attachment is added and updated. When I try to view it in my portal map, it says that there are not any pictures, but when I click on where I would add a picture, the picture is there. Is this a bug in the software? It shows up in ArcMap and the picture is in the database.
Photos and Files show (0), yet there is one attachment.
The picture is viewable when I click on it.
It seems like the number of attachments should show up in the Photos and Files field. Why doesn't it?
Thank you,
Mary Wasson
Hi Mary,
Does the attachment show in the pop-up:
You will want to make sure Show feature attachments as links is checked within the pop-up configuration:
Also, here is a tool you can use if you want to show the attachments directly in the pop-up:
https://community.esri.com/docs/DOC-7445-show-attachments-in-web-map-popup
Jake,
Thank you for your reply. Yes, I am showing feature attachments as links. The problem is not in the pop-up but in the relationship class table that is linked to the feature. For example, I have a manhole inspections table and manhole defects table in a relationship class with manholes. I have the ability to create attachments in those tables. The attachment from the tables is not showing up in the Photos and Files field in the Portal Map.
Thank you,
Mary
Scott,
No, I was never able to resolve this. My issue isn't with the attachment showing up in the feature (manhole). My issue is that I have photos attached in the manhole inspection table which is a related table. The photos are in the database and it shows that there aren't any Photos and Files attached. As you can see in the picture, there are two. No one ever followed up or responded. 
I'm sorry I'm not more help. And I'm sorry that esri hasn't replied either. I'm a bit disappointed. If there is a valid reason, I'm ok with that but I'd like to understand why. Jake Skinner
My attachments show up with no problem in ArcMap. I don't know if this is helpful to you at all but this is all I can tell you.
Instead of using the Map Viewer, create a Web Application using Web AppBuilder. You will have a much better user experience (in my opinion, anyways). For example, here is a point that has several related table:
Click on one of the arrows displays the related records:
Clicking on one of the arrows again shows the attachments:
I can't say why the Files and Photos field is showing a 0, when there are attachments. Sounds like this may be a bug that I would recommend following up with Tech Support.
