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Retrieve account details for viewers of a web application in portal

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04-17-2023 11:15 AM
KisakyeM
New Contributor III

How can I return account details for portal users that are viewing my web application? 

@ReeseFacendini @IhabHassan @Richard_Purkis 

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Richard_Purkis
Esri Contributor

Hi @KisakyeM 

Thanks for reaching out

It is my understanding that Portal only records the view total for applications and services and doesn't provide the details of who the viewers were.

Portal logs only will record use activity when items are created / deleted and updated. It doesn't record activity for viewing.

Hope this helps

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Richard_Purkis
Esri Contributor

Hi @KisakyeM 

Thanks for reaching out

It is my understanding that Portal only records the view total for applications and services and doesn't provide the details of who the viewers were.

Portal logs only will record use activity when items are created / deleted and updated. It doesn't record activity for viewing.

Hope this helps

KisakyeM
New Contributor III

@Richard_Purkis does this limitation apply only to portal or does it apply to ArcGIS Online as well? Also, do you know if the ability to retrieve viewer details will be available in the future? 

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Richard_Purkis
Esri Contributor

@KisakyeM 

ArcGIS Online has the same logging mechanism as Portal so it is not possible to view logs for user viewing content on that platform either. 

If this is functionality you want implemented, I recommend you submit an idea. This is the recommended way users can influence the direction of ESRI software. The ArcGIS Online team are very active on the Community and if the idea receives significant traction it will be reviewed.

Thanks