Portal members not displayed under Organization > Members

[StephenKaranja]

Hello,

Portal for ArcGIS no longer displays the list of members under Organization > Members. Instead, it displays the message, "No members have joined this group yet." The attached screenshot shows the message.

We'd appreciate any assistance in resolving this issue. Thanks.

Regards,

Stephen

[DeanHowell1 · Accepted solution]

Maybe it needs to be reindexed?

[MichaelVolz]

How does one re-index Portal as a trouble-shooting procedure?

[AngusHooper1]

Paraphrasing the FAQ:

Open the ArcGIS Portal Directory and sign in with an administrator account. The URL is formatted https://webadaptorhost.domain.com/webadaptor/portaladmin.

Click System - Indexer - Index Status.

Refresh the page to obtain the latest status.

Depending on the result of the index status:

Navigate to System - Indexer - Reindex.

Click the Mode drop-down list, and select Full. Leave all other settings to default.

Click Reindex.

[StephenKaranja]

Thanks! Reindexing the Portal resolved the issue.

[Anonymous User]

I would like to suggest setting up a script to re-index nightly.

[DeanHowell1]

Hello @Anonymous User do you have an example script to do the nightly indexing?

[ahargreaves_FW]

I'm currently experiencing something similar. After using the CreateUsers tool to add a number of users, then deleting them after realizing an error in their username format I now cannot access the 'members' page of my portal - it just spins and spins. I tried reindexing but no luck. Any other suggestions?

[ahargreaves_FW]

FYI our IT rolled back the drives on our portal machine where the /portal folders are stored. This appears to have resolved the issue. Why it occurred in the first place I don't know.