Portal 11.2 to 11.3 upgrade fails browser opens to a page with error "ERR_CONNECTION_REFUSED"

[Jonathan_Marin]

Hello,

I have tried upgrading my enterprise environment all of last week but have been unable to get past upgrading the portal. Once the installation window completes and the browser is opened where I'm supposed to upload my portal license and finish the installation the only error that I get is this image.

I have a ticket created with support regarding this issue and we have checked all prerequisites in firewall and nothing is popping up for us. Has anyone found a workaround for this? I hate that we have had to revert to our snapshot multiple times due to this error happening in a production environment.

I have tried the following URLs in hopes that one would connect to the correct location:

1. http://localhost:7443/arcgis/home
2. http://machinename:7443/arcgis/home
3. http://webadaptor:7443/arcgis/home

Thank you in advance!

[Scott_Tansley]

Have you confirmed that the windows services is running?  The web adaptor won't help, it's on 443 not 7443.  I've got best results when I use the FQDN path of the machine name:

https://machinename.internal.domain.com:7443/arcgis/home

Depending what's going on, there should be log files in the C:\arcgisportal (default) folder that may give you some insight to what's happening.  

[Scott_Tansley]

Also did you disable the anti-virus/malware while you performed the upgrade?  I've had a couple of really slow upgrades recently because the AV was doing 'lots' in the background, and I've previously had AV related failed upgrades.  If it's crowdstrike then you should be okay.

[Jonathan_Marin]

I actually have tried the FQDN as well and it is still not working. The logs for the upgrade didn't produce any relevant errors either unfortunately. We have had a logging issue for some time where logs are not being produced.

[JonathanQuinn]

Connection refused means the web server is not started. You can check the Task Manager to see whether the javaw.exe process is started. If you have multiple components on that machine, you may need to enable the Command Line column so you can see the path to the process to make sure it points to the Portal install directory. If the web server is not starting, you'll need to look at the web server logs under framework\runtime\tomcat\logs. You may also need to look at the service logs under framework\service\logs, as there's some initialization logic where if step 3 out of step 1-10 fails, and step 10 is starting the web server, it'll never make it there.

[Jin-taeKim]

@Jonathan_Marin 

Make sure that the processes that run when portal for arcgis is running are running normally.

Check Task Manager > Details.