Hi everyone,
we have a test server going where we have set up ArcGIS Server 10.3.1 (workgroup) and Portal. Setting up the Portal was relatively easy, and I made some adjustments to the site (new basemaps) and added a few maps and services from AGS on the same server (and from out prod. AGS server running 10.1). All well so far.
Now, all of a sudden, my admin account is "corrupted" in some way, and all the things I did, as mentioned above, are gone.
Unable to sign you in to Portal for ArcGIS
Make sure you type in your username and password correctly. Your password is case sensitive.
So... what could be wrong here? What can cause all content of an account to disappear like that? Why can no one update their profiles anymore?
Solved! Go to Solution.
Thanks for the replies. We have had a long-ish back-and-forth dialogue with ESRI support through our local reseller, and finally managed to resolve the issue.
As mentioned above, this is a testserver. The problem was that we installed Geocortex Essentials (GE) on the same testserver. That GE version (4.3) used the same port as Portal, so as a result Portal indexing got messed up. Once we disabled GE and reindexed, Portal works fine. (We did not catch on to the connection as all our testing after the installation of GE went into that and not Portal.)
I have been told that the latest GE version is fixed so that it does no longer interfere with Portal
Hey Håvard Moe,
I would recommend contacting Esri Support Services on this issue. They will be able to assist in diagnosing the cause of this issue, and will be able to tell you if there is a workaround or fix for it. Let me know if you'd like to discuss getting a case created to investigate.
Thanks,
Scott
Hi Håvard,
I would recommend trying the following if you haven't already contacted Esri Support Services.
This will Reindex the internal database built within Portal for ArcGIS. If you do this and it continues to fail then I would definitely reach out to Esri Support Services.
I hope this information helps.
Thanks for the replies. We have had a long-ish back-and-forth dialogue with ESRI support through our local reseller, and finally managed to resolve the issue.
As mentioned above, this is a testserver. The problem was that we installed Geocortex Essentials (GE) on the same testserver. That GE version (4.3) used the same port as Portal, so as a result Portal indexing got messed up. Once we disabled GE and reindexed, Portal works fine. (We did not catch on to the connection as all our testing after the installation of GE went into that and not Portal.)
I have been told that the latest GE version is fixed so that it does no longer interfere with Portal