Cannot change ownership of Data Store items

[DanNarsavage_IDWR]

Logged into ArcGIS Enterprise v11.5 as an administrator, we cannot change the ownership of any item of type "Data Store". The portal simply reports "Error    Unable to change owner" with nothing in the Portal logs.  The Server logs contain this for approximately the same time . . .  

Webhook log: Error in Webhook Processor. init WebhookProcessors failed. Initialize Webhooks Database failed.Create Webhooks Database failed. Could not connect to the ArcGIS component at URL 'https://MY.DATASTORE.SERVER:2443/arcgis/datastoreadmin/createWebhooksDatabase'. The ArcGIS component on that machine may not be running or the machine may not be reachable at this time.Error: Connect to MY.DATASTORE.SERVER:2443 timed out.

. . . but I'm pretty sure that's unrelated since I'm not talking about ArcGIS DataStore, but rather about items representing data stores registered with ArcGIS Server; plus I tried re-homing multiple items on multiple occasions, and this error only shows up in the logs once.

Some other observations:

• The data stores in question *do* validate for their server 
• The items in question are *not* shared with *any* groups, so that rules out the easy shared-update-group diagnosis.
• We recently upgraded this instance from v10.9, and we're having no such troubles in other environments still running v10.9.  Is this a bug introduced at 11.5, or something caused by upgrading from 10.9?
• I've tried making new data store items, and I've had the same trouble with them as with ones that have been around since before our 10.9-to-11.5 upgrade.

[RyanUthoff]

I haven't heard of this issue before. But one thing that might give you more information is watching the internet traffic when you get this error. Like opening up dev tools in your browser and seeing if it provides any additional information when you make the request to change ownership.

[DanNarsavage_IDWR]

Good call!  Thanks for the idea.  Alas, all I see is a 200 response code to the "reassign" POST request, with this response body . . .

`{"error":{"code":500,"message":"Internal Server Error"}}`

[RyanUthoff]

Darn, I was hoping it would give more useful information than that......At least something a little more specific.

It might be worth seeing if the data stores registered with the server validate in ArcGIS Server Manager. I'm not sure if there are any dependencies regarding that. Like Portal verifying the data store validates before it can change ownership or something like that. I'm doubting that's the case though, but might be worth checking.

[DanNarsavage_IDWR]

Another good thought.  Alas, they do all validate.  I've added that to the "other observations" section of the original post.

[RyanUthoff]

Hmm, at this point, I think that's all the ideas I have. That's definitely some strange behavior and I'm not sure what would be causing that.

[DanNarsavage_IDWR]

Thank you for your thoughts!

[MichaelVolz]

Are there any Data Stores that you could try deleting and then recreating so the Data Store has only been in enterprise 11.5?

[DanNarsavage_IDWR]

Thanks for your question!  Unfortunately, I've already tried deleting and re-creating them.  Same problem exists for the newly-created items.

[ArchitSrivastava · Accepted solution]

Hello @DanNarsavage_IDWR

I was thinking more along the privileges of the user to whom you are trying to assign this item like is that a "Publisher" or "Administrator" of any custom role?

But, while looking, I found the below. So it's submitted as a BUG:

BUG-000178457 : Managing datastore items returns the error message "Can't change owner on item in the Enterprise portal".

https://support.esri.com/en-us/bug/managing-datastore-items-returns-the-error-message-cant-bug-00017... 

Hope it helps!