Basemaps unavailable after upgrading to 11.2

[ShelbyZelonisRoberson]

Hello,

I recently upgraded my ArcGIS Enterprise 10.9.1 to 11.2. It is a single machine deployment. Since the upgrade, our basemaps are unavailable in both Pro and the map viewer in Portal. When clicking on the basemap options we get a screen that says "Basemaps unavailable".

I've checked all of the organization settings - the basemap gallery is set to default, and nothing was changed after the upgrade.

I have a ticket out with Esri. They said to try to re-index the Portal, even though the index counts currently show no issues. I'm going to do this later today, but I'm skeptical it will make a difference. I was wondering if anyone else is having a similar problem? Any other suggestions?

Thanks!

[ShelbyZelonisRoberson · Accepted solution]

FYI for all - Esri tech support did provide me a fix for this finally! I would put in a ticket with them if you are having the same issue.

[DavidColey]

Good deal Shelby - now you can go to 11.3.  I'm finding it a lot more stable for sure, plus you get all the app upgrades.  Remember - if you can work with your IT to disable active virus scanning during the install it will go so much faster, and not throw errors.

[ekanazawa]

Hi @ShelbyZelonisRoberson ,

I have the same issue, how did you fix?

[ShelbyZelonisRoberson]

You’ll have to put in a ticket with Esri. They walked me through deploying a .bat file that fixed things!