ArcGIS Portal upgrade 10.9.1 to 11.1, Portal services disappears from Windows Service Manager

[MehdiPira1]

Hi,

I'm upgrading arcgis enterprise from 10.9.1 to 11.1 starting from Portal. When portal upgrade run successfully the service is not available in Windows Services. Hence portal url is running into error.

I have done the following:

1. configureserviceaccount.bat:
   Failed to determine the state for service: Portal for ArcGIS.
   
2. D:\ArcGIS\Portal\tools\postupgradeportal>postupgradeportal.bat:
   SLF4J: Failed to load class "org.slf4j.impl.StaticLoggerBinder". SLF4J: Defaulting to no-operation (NOP) logger implementation
   SLF4J: See http://www.slf4j.org/codes.html#StaticLoggerBinder for further details.
3. I have also applied service account permissions to ArcGIS\Portal folder and arcgisportal folder

I was wondering if anyone has encountered this issue.

Thanks 

Mehdi

[MehdiPira1 · Accepted solution]

Found the issue. Service account in ArcGIS\Portal folder was not in the security properties. It was somehow removed.
what we did was:

• Rolled back the Portal machine to previous version
• Installed the 11.1 version again.
• Re-adding the service account and granted full control.

That resolved the issue of upgrading the Portal to 11.1