ArcGIS License Server Administrator won't start

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09-15-2015 01:35 PM
Jay_Gregory
Frequent Contributor

Every time I try to start the service (from the application window, not from Windows services - ArcGIS License Manager service is started in Windows services, I just can't start the License Server from the application itself, if that makes sense) the application freezes for 20 seconds but the service never starts.  When I click on Diagnostics and real through the log, I get the following error-looking lines:

15:56:22 (ARCGIS) Wrong hostid on SERVER line for license file:

15:56:22 (ARCGIS) C:\Program Files (x86)\ArcGIS\License10.3\bin\service.txt

SERVER line says 00155d381f33, hostid is 00155d381f02

15:56:22 (ARCGIS) Invalid hostid on SERVER line

15:56:22 (ARCGIS) Disabling 9000 licenses from feature 3DAnalystN(0C74 5D9A 80F8 7C0D )

15:56:22 (ARCGIS) Disabling 1 license from feature ACT(1794 C1C7 F2F3 58A8 )

15:56:22 (ARCGIS) Disabling 9000 licenses from feature dataReviewerN(0DC5 EFB6 840D 0B55 )

15:56:22 (ARCGIS) Disabling 9000 licenses from feature desktopAdvN(0D07 CDDA B087 4351 )

15:56:22 (ARCGIS) Disabling 9000 licenses from feature desktopBasicN(1C31 1D6B 6066 0853 )

15:56:22 (ARCGIS) Disabling 9000 licenses from feature desktopStdN(199E E2A5 8BFE 05CE )

15:56:22 (ARCGIS) Disabling 9000 licenses from feature geostatAnalystN(0578 2BC0 1665 8198 )

15:56:22 (ARCGIS) Disabling 9000 licenses from feature networkAnalystN(03B8 7ACE CDD0 6065 )

15:56:22 (ARCGIS) Disabling 9000 licenses from feature spatialAnalystN(0C5E 578F 97F5 4ABC )

15:56:22 (ARCGIS) Disabling 9000 licenses from feature workflowMgrN(106B 98A2 3380 26E0 )

This problem is affecting my ability to check out ArcGIS Pro licenses from my Portal Machine (which is configured as the licensing portal for Pro.  Any tips on what I need to do to resolve this issue without breaking current Portal functionality, please advise. 

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Jay_Gregory
Frequent Contributor

Okay, I can confirm the MAC address definately changed.  It sounds like there are a couple steps to deauthorize the licenses though Portal and deal with the license server administrator - I'll work on getting a support ticket started.  Thanks for your help!

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