ArcGIS for Portal 10.3.1 - Can't create a Map - Error

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12-15-2015 09:39 PM
AnjithaSenarath5
New Contributor II

I successfully Installed ArcGIS 10.3.1

It created site admin account successfully and when I try to create a map It gave me below error :

Invocation of RMI stub method failed: public abstract com.esri.gw.index.common.ReturnCode com.esri.gw.index.service.IndexService.updateDocument(java.lang.String,com.esri.gw.index.common.GwIndexDocument,com.esri.gw.index.common.IndexTerm,java.lang.String); nested exception is java.lang.NullPointerException

Invocation of RMI stub method failed: public abstract com.esri.gw.index.common.ReturnCode com.esri.gw.index.service.IndexService.updateDocument(java.lang.String,com.esri.gw.index.common.GwIndexDocument,com.esri.gw.index.common.IndexTerm,java.lang.String); nested exception is java.lang.NullPointerException

Someone can explain why is this and any solution please.

Here is portal log :

<Msg time="2015-12-15T15:12:36,371" type="WARNING" code="217064" source="Portal" process="10704" thread="1" methodName="" machine="DHQAPP51.DOTI.AE" user="" elapsed="">sg>

<Msg time="2015-12-16T09:21:33,686" type="INFO" code="205005" source="Portal Admin" process="11220" thread="1" methodName="" machine="DHQAPP51.DOTI.AE" user="" elapsed="">Testing connection to user store.</Msg>

<Msg time="2015-12-16T09:21:33,708" type="INFO" code="205009" source="Portal Admin" process="11220" thread="1" methodName="" machine="DHQAPP51.DOTI.AE" user="" elapsed="">Identity store updated.</Msg>

<Msg time="2015-12-16T09:21:33,710" type="INFO" code="205006" source="Portal Admin" process="11220" thread="1" methodName="" machine="DHQAPP51.DOTI.AE" user="" elapsed="">Testing connection to role store.</Msg>

<Msg time="2015-12-16T09:21:33,716" type="INFO" code="205009" source="Portal Admin" process="11220" thread="1" methodName="" machine="DHQAPP51.DOTI.AE" user="" elapsed="">Identity stoThe web server was found to be stopped. Re-starting it.</Mre updated.</Msg>

<Msg time="2015-12-16T09:23:21,40" type="WARNING" code="217064" source="Portal" process="10704" thread="1" methodName="" machine="DHQAPP51.DOTI.AE" user="" elapsed="">The web server was found to be stopped. Re-starting it.</Msg>

<Msg time="2015-12-16T09:25:01,295" type="SEVERE" code="219999" source="Sharing" process="9028" thread="13" methodName="" machine="DHQAPP51.DOTI.AE" user="" elapsed=""> Unable to get item: 98371d501b8745e389268afb7ed4ba0a</Msg>

<Msg time="2015-12-16T09:25:15,157" type="SEVERE" code="219999" source="Sharing" process="9028" thread="13" methodName="" machine="DHQAPP51.DOTI.AE" user="" elapsed=""> Unable to get item: 98371d501b8745e389268afb7ed4ba0a</Msg>

<Msg time="2015-12-16T09:25:22,288" type="SEVERE" code="219999" source="Sharing" process="9028" thread="13" methodName="" machine="DHQAPP51.DOTI.AE" user="" elapsed=""> Unable to get item: 98371d501b8745e389268afb7ed4ba0a</Msg>

<Msg time="2015-12-16T09:25:32,678" type="SEVERE" code="219999" source="Sharing" process="9028" thread="13" methodName="" machine="DHQAPP51.DOTI.AE" user="" elapsed=""> Unable to get item: 98371d501b8745e389268afb7ed4ba0a</Msg>

<Msg time="2015-12-16T09:25:39,108" type="SEVERE" code="219999" source="Sharing" process="9028" thread="13" methodName="" machine="DHQAPP51.DOTI.AE" user="" elapsed=""> Unable to get item: 98371d501b8745e389268afb7ed4ba0a</Msg>

<Msg time="2015-12-16T09:25:39,110" type="SEVERE" code="219999" source="Sharing" process="9028" thread="13" methodName="" machine="DHQAPP51.DOTI.AE" user="" elapsed=""> Unable to get item: 98371d501b8745e389268afb7ed4ba0a</Msg>

<Msg time="2015-12-16T09:26:45,924" type="SEVERE" code="219999" source="Sharing" process="9028" thread="13" methodName="" machine="DHQAPP51.DOTI.AE" user="" elapsed=""> Unable to get item: 98371d501b8745e389268afb7ed4ba0a</Msg>

<Msg time="2015-12-16T09:27:01,916" type="SEVERE" code="219999" source="Sharing" process="9028" thread="13" methodName="" machine="DHQAPP51.DOTI.AE" user="" elapsed=""> Unable to get item: 98371d501b8745e389268afb7ed4ba0a</Msg>

<Msg time="2015-12-16T09:27:03,148" type="SEVERE" code="219999" source="Sharing" process="9028" thread="13" methodName="" machine="DHQAPP51.DOTI.AE" user="" elapsed=""> Unable to get item: 98371d501b8745e389268afb7ed4ba0a</Msg>

<Msg time="2015-12-16T09:27:20,635" type="SEVERE" code="219999" source="Sharing" process="9028" thread="13" methodName="" machine="DHQAPP51.DOTI.AE" user="" elapsed=""> Unable to get item: 98371d501b8745e389268afb7ed4ba0a</Msg>

<Msg time="2015-12-16T09:27:37,883" type="SEVERE" code="219999" source="Sharing" process="9028" thread="13" methodName="" machine="DHQAPP51.DOTI.AE" user="" elapsed=""> Unable to get item: 98371d501b8745e389268afb7ed4ba0a</Msg>

<Msg time="2015-12-16T09:27:44,25" type="SEVERE" code="219999" source="Sharing" process="9028" thread="13" methodName="" machine="DHQAPP51.DOTI.AE" user="" elapsed=""> Unable to get item: 98371d501b8745e389268afb7ed4ba0a</Msg>

<Msg time="2015-12-16T09:27:54,145" type="SEVERE" code="219999" source="Sharing" process="9028" thread="13" methodName="" machine="DHQAPP51.DOTI.AE" user="" elapsed=""> Unable to get item: 98371d501b8745e389268afb7ed4ba0a</Msg>

<Msg time="2015-12-16T09:28:00,549" type="SEVERE" code="219999" source="Sharing" process="9028" thread="13" methodName="" machine="DHQAPP51.DOTI.AE" user="" elapsed=""> Unable to get item: 98371d501b8745e389268afb7ed4ba0a</Msg>

<Msg time="2015-12-16T09:28:12,844" type="SEVERE" code="219999" source="Sharing" process="9028" thread="13" methodName="" machine="DHQAPP51.DOTI.AE" user="" elapsed=""> Unable to get item: 98371d501b8745e389268afb7ed4ba0a</Msg>

<Msg time="2015-12-16T09:29:25,720" type="SEVERE" code="219999" source="Sharing" process="9028" thread="13" methodName="" machine="DHQAPP51.DOTI.AE" user="" elapsed=""> Unable to get item: 98371d501b8745e389268afb7ed4ba0a</Msg>

<Msg time="2015-12-16T09:29:32,31" type="SEVERE" code="219999" source="Sharing" process="9028" thread="13" methodName="" machine="DHQAPP51.DOTI.AE" user="" elapsed=""> Unable to get item: 1b43c6ebdf5b47178a510d7d85d19208</Msg>

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10 Replies
Natalie_Runyan
New Contributor III

This happened to me also today when I tried to reindex after renaming the existing & unpacking "empty_index". I have an incident logged with Esri.  For what it's worth, our GIS Server is federated with Portal, and the Portal identity store is Active Directory via LDAP. I created a new admin account (in the local identity store, independent of Active Directory) using tool "accountmanagement\createadminaccount" but could not log in with that account either. Ultimately reverted to the old index, but then of course, all my indexing problems still remain.

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