Hello all, I recently installed ArcGIS Earth on my Win10 desktop. When I go to start it up it crashes before opening the program. I've tried running as administrator also with no sucess. Any suggestions on how to fix?
My system does meet the system requirements and graphic card is up to date.
Once I get to documents there are 2 folder "ArcGISEarth" and "ArcGIS Earth 1.13" which one do I go into?
ArcGIS Earth 1.13 has setup.exe & a folder named setup files which has abunch of other files
ArcGISEarth has 2 folders Automation & workspace
It's the ArcGISEarth folder. Clear it can avoid the crash caused by user data. But please make sure there is no important data in the workspace directory, such as my drawings. Otherwise, please backup it.
What is your computer’s graphic card?
Have you ever successfully run an earlier version of ArcGIS Earth on this system?
You can check the log files inside C:\Users\[UserID]\AppData\Roaming\ESRI\ArcGISEarth\logs to see is there any useful information.
My computer graphics card is Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
I've never run ArcGIS Earth or any ESRI product before. This is the first time I've downloaded ArcGIS Earth.
Logs showed that it crashed once loading resources started.