I have a microsoft Surface book and my ArcGIS 10.5.1 maps are crashing (but not saying not responding) when i open the properties dialog box to change a font

AliceGadney3 · ‎07-19-2017

I have recently purchased a Microsoft Surface book and its got the 10.5.1 installation on and my mxds are stalling on opening the properties dialog box to go to change a font..have I not downloaded something extra?

Robert_LeClair · ‎07-19-2017

Alice - I found something similar on the Esri Support Services site. The resolution for that particular crash was the following - "Edited ArcMap compatibility settings -> Navigate to C:\Program Files (x86)\ArcGIS\Desktop10.x\bin and right click on the ArcMap Icon and select Properties. Under Compatibility, change the application to execute in Windows 7 settings, if necessary. Also, check the box next to "Disable scaling on high DPI"."

You may want to try this to determine if ArcMap will respond normally.

View solution in original post

Robert_LeClair · ‎07-19-2017

Alice - I found something similar on the Esri Support Services site. The resolution for that particular crash was the following - "Edited ArcMap compatibility settings -> Navigate to C:\Program Files (x86)\ArcGIS\Desktop10.x\bin and right click on the ArcMap Icon and select Properties. Under Compatibility, change the application to execute in Windows 7 settings, if necessary. Also, check the box next to "Disable scaling on high DPI"."

You may want to try this to determine if ArcMap will respond normally.

AliceGadney3 · ‎07-19-2017

Robert

Thank you so much!

This has worked

Kind regards

Alice

Alice Gadney

Director

Silver7 Mapping Limited

M: 07470067531

info@silver7mapping.co.uk<mailto:info@silver7mapping.co.uk>

www.silver7mapping.co.uk<http://www.silver7mapping.co.uk/>

Robert_LeClair · ‎07-19-2017

Excellent - happy to hear! If you're satisfied with the solution, please mark my response as the correct answer so it closes the thread. Happy GIS'ing!