I have deactivated a single user licence of ARCMAP 10.2.1 on an old P.C. having built a new Windows 10 P.C.
Q> Should I be able to use the old email activation email code that I used on the original build?
If so I am having problems authorising on the new P.C> as although I go through administrator fine , when I try to start up ARC Map I get the error about not licenced
Solved! Go to Solution.
its a standard account linked to a specific user. The deactivation seems to have worked on the old one as the user can not use ARC on the old P.C. or the new one being built. When I browse via the administrator of ARC and select the file that was first used on the old P.C. it accepts the code , but then when I fire up ARC Map is says I need to register.
can you provide screen grabs of the Administrator and what you actually registered from
Did you authorize any extensions at the same time
and the steps at the bottom of this link