Arcmap has stopped working 10.4

02-25-2016 03:02 PM
New Contributor

Hello there

I have found a small problem when installing ArcGis 10.4,   f
or some reason after I installed ArcMap ,  the start-up would display  “ Arcmap has stopped working “

However,  I found ArcGIS would only open once I had uninstalled the Data Interoperability extension 10.2   

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5 Replies
Esri Esteemed Contributor

I can imagine that using different versions of different ArcGIS components that this could cause this failure. Any reason why you updated ArcGIS to 10.4 but left DataInterop on 10.2?

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New Contributor

Hello Xander

Yes, well I had actually forgotten I had it installed. Just that the error message was pretty vague


Stuart Bayly

Spatial Analyst

Location, Intelligence & Integration Services

Pakihi Hangarau Kōrero | Business and Information Technology

Te Kaunihera o Pōneke | Wellington City Council

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MVP Esteemed Contributor

Existing ArcGIS for Desktop users—Help | ArcGIS for Desktop

Check the details there, to ensure that you have completed all the other requirements.  I suspect the license manager may have been in play.

New Contributor II

@Stuart Bayly, see this thread:

My ArcGIS License is confirmed 10.4, but after installing both ArcGIS Desktop 10.4 and the Data Interoperability extension 10.4, ArcMap failed to open on two separate Windows 7 SP1 machines. I uninstalled the Data Interoperability extension and repaired the Desktop install, and ArcMap was once again able to open and function properly.

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Occasional Contributor III

What else is installed on these 2 machines where you can repro this?  We've tested this on numerous machines and can not reproduce the ArcMap failure with Data Interop installed.   Any other details would be helpful.  thanks!

Laurene Koman

ArcGIS Installation Team

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