Some of our Rangers are getting an untrusted host error message (see attached). And if you select trust it just throws up the error message again. You can flick the app out and on most occasions it opens again and works fine.
Running Android 10 with latest updates on a Samsung S20+ and latest Collector for ArcGIS 20.2.1 Build 2956.
Any ideas what is going on?
Like many of you, I too have many field crews using Android devices getting this error related to the World Topo basemap. I get asked nearly every day when a fix is coming. I don't think my crews realize this is not a problem I can fix, it's on ESRI to resolve.
After reading this has been ongoing since September, I will also submit a help ticket.
A related issue when the untrusted error happens: some staff also get logged out of ArcGIS Collector app. This is what happened when the same untrusted host bug was an issue on Apple devices - fixed ages ago by ESRI. Maybe mention that too because the developers must know about the issue by now - you would hope...
Unfortunately does not work because Android 10 does not permit the installation. This needs to be fixed within the app. Pretty sure it is related to ArcGIS Collector app logging users out intermittently.
This was also an issue when ArcGIS Collector app was first launched for Apple devices - and it was fixed in an update. A fair while ago now.
Hi @KyleMcCormick , All,
Thank you for reporting this. Is anyone else also having issues in Field Maps? Please reach out to Support if you have not already so we can gauge how widespread this issue is. So far we have not been able to reproduce it.
Fyi, I just got the error message in Field Maps in Android 10, on a Samsung Galaxy S5 in an online map. Untrusted Host ....World_Topo_Map/MapServer . It happened after setting the tablet down for several minutes and then picking it up again. I had the same issue in Collector on a different Android tablet. I will contact esri Support.