Users are experiencing the following error while trying to download a map on collector:
Connection to https://tiledbasemaps.arcgis.com/arcgis/ refused.
Android devices are experiencing this error.
Maps contains tiles and feature layers hosted on AGOL.
Any ideas on how to fix this?
Hello,
Are you still able to reproduce this error? I also received this error and did some searching which pointed me here.
Upon attempting to download the map again, it worked. My guess is that it was a time-out issue due to the size of the basemap and/or network connectivity. If you are able to reproduce the issue still I would recommend submitting a Support ticket so we can track and troubleshoot the problem further.
Thanks!
Colin
Hey Colin,
Thanks for the response. We are still getting the error. I have submitted a ticket to support.
I will report back with the results.
Regards,
Pat
Hi Pat, did you ever find a solution to this problem?
Cheers,
Tom
Hello Tom,
I haven't really been able to solve this issue. However, I have learned that having a solid wifi or cellular connection does help.
I've also raised a ticket with ESRI (been ignored after initial discussion), however I've found clearing the cache or in some cases re-installing the app has proven successfully for the most-part. Like yourself I am no clearer on what the crux of the issue really is
Tom
I had the same issue this morning (7/24/18) with an offsite WiFi connection. So, I came home and successfully downloaded the map, it was slow at the end, and I just touched the screen so it wouldn't time out.
I hope this helps.
Michelle