The latest mobile Collector App is not allowing us to click on point-type features in our web map?

[deleted-user-N5t7ZPYyLvR4]

For a few months now, a lot of our staff here that is charged with going out into the field to enter data through collector app has been having issues with clicking on all point-type features. I am honestly unsure what to tell them as it seems like a weird glitch in the software .... has this happened for anyone else?

[PanGIS]

Hi Harry,

No problem with the latest version.

Have you checked whether the web map being used in this survey has the pop ups enabled for those points?

[deleted-user-N5t7ZPYyLvR4]

Hey Pan GIS,

        Yes, the pop-ups are enabled for the webmap. But clicking/touching the screen where any given point in this layers is located yields no action. They all display just fine, but absolutely nothing happens upon clicking on them .

Any ideas?

[PanGIS]

Harry,

are you the owner of the map?

If the owner logins and can get the popups then  it could be a sharing problem (I would check the webmap settings). 

Also you can test the same map on another OS. For istance I conveniently use the Windows version on my laptop so I don't lose my sight when I test the apps on my mobile.

So if they use iOS download another OS version and test. 

I did not get any problem with the latest version on Windows and Android.

[deleted-user-N5t7ZPYyLvR4]

Pan,

    So actually, it's specifically one of the point layers that will not allow itself to be clicked on/edited. I checked the sharing settings and everything, and everything's correct and the editing capabilities for users are appropriate as well. Really not sure why this one layer is malfunctioning.