Photo issues in Collector

[zkovacs]

I noticed with the latest release of Collector (10.3.7 Build 1018) that I cannot attach photos taken with my Android phone (Samsung Galaxy S4, Android 5.0.1). If I select an image from my gallery, it works OK. If I try to take a photo with the camera it lets me, but as soon as I hit the 'Save' button for the attachment, it goes back to the main screen with an empty map list and pops up an error:

"Unable to load the map. Please try again"

I cannot do anything until I close the app and re-start it. Obviously the new feature with the photo is lost.

I have an attachment enabled feature service in AGOL, also enabled for editing (as I said I can add images from the gallery and then sync without problems). I have created a number of other services (published from ArcMap 10.3.1) to see if that's the issue but the error still occurs. Phone has been rebooted, checked for free space on phone (1.3 GB should be enough). Tried to change the camera resolution - no effect at all.

Same feature services work OK in the ArcGIS (aka green) app, I can take photos with my camera, save and sync without problems. Hence I don't think it's caused by the feature service or the phone...

Has anyone experienced this issue or am I doing something wrong (doubt it since the same service work ok in the green app)? Is there a way to resolve this? Thanks in advance.

Zoltan

[zkovacs]

I tested it on a Nexus 5 (with Android 6) and had no problems with saving the taken photos as an attachment. It's still a bit strange that the same function works in the green app, but not in collector on my S4...

[AdamCrateau1]

Zoltan,  I am having the same issue with my S4, with Android 5.0.1.  I can attach photos from my Gallery, but when I try to capture and save a photo, it goes back to the home screen: "Unable to load the map. Please try again.",  then the app crashes and I have to restart.  I can also add a new point without an attachment fine.   I tried adjusting my camera settings...no avail.

[zkovacs]

Hi Adam,

Glad to hear that others have the same problem as I do, so it's not my settings/phone only. I suspect it must have something to do with how the app interacts with the camera API, since Survey123 or the green app has no problems with taking photos.

Maybe Ismael Chivite or Marika Vertzonis​ can shed some lights on it?

[MarikaVertzonis]

I'm not sure if I'm adding light or dark to this conversation...

I tried Collector on our 5.0.1 device (its a Lenovo Tab) and I can successfully take a photo and attach it to a feature. My experience with testing various esri apps on many devices is that issues can be dependent on

- OS version number (most common)

- hardware brand

- hardware version / model number

So from our sample of size of three (zoltan, adam and me) we cant pin it on android 5.0.1.

The fact that it you can use Survey123 and the green app on the same device is interesting. As is the fact that browsing to a photo on your device works. Sorry i don't have an answer.

[zkovacs]

No problem, I appreciate your input. 🙂

[AdamCrateau1]

Zoltan, is your provider StraightTalk?

[zkovacs]

Hi Adam

No, I bought a SIM free S4 so no service provider trickery in the software (well, apart from Samsung's touchwiz...). I'm on giffgaff/O2 at the moment by the way.

Hope that helps.

[AdamCrateau1]

Thanks Zoltan, good to know.   Starting to look like an issue particular to this phone..   My model number is GT-19500

[zkovacs]

GT-I9505 here. I tend to say that it seems to be specific to the Galaxy S4 alongside with some other issues I experienced. Time to upgrade I guess.