No longer able to download maps with hosted tile layers

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12-07-2017 05:34 AM
PatrickFilyer
Occasional Contributor II

I am unable to download maps on collector that contain a hosted tile layer.

I was able to download these maps yesterday. Could it have something to do with the recent update to AGOL?

Is anyone else experiencing this with maps that contain hosted tile layers?

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10 Replies
AhjungKim4
Occasional Contributor II

I am having the same issue.  ArcGIS Online update last night must have affected it.  

PatrickFilyer
Occasional Contributor II

I just got off the phone with tech support. They were able to reproduce the error and have a team looking into a fix now. 

AhjungKim4
Occasional Contributor II

Patrick, thank you for sharing that.  Would you please post here when Esri lets you know they fixed it?  I doubt that they will announce it.

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PatrickFilyer
Occasional Contributor II

Sure, You'll know as soon as I do. 

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MiaogengZhang
Esri Regular Contributor

Hi, Patrick

Do you have a support incident number that I can follow up?

-Morgan 

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PatrickFilyer
Occasional Contributor II

Esri Case #02033064

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MiaogengZhang
Esri Regular Contributor

Ahjung/Patrick,

This issue should be fixed now. Can you try again?

Thanks

Morgan

PatrickFilyer
Occasional Contributor II

Yes, it is working. Thanks for fixing it. 

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AhjungKim4
Occasional Contributor II

Morgan, I can also confirm it's working.  Thank you for letting us know!

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