Downloading maps for offline editing

[KevinDunkin1]

I have a my map enabled for offline use and am currently in the process of creating a aerial tpkl to be sideloaded into an ipad for a basemap. While the tpk is being created I am testing the general functionality of offline editing in collector and am receiving an error approximately mid way through the download. I am currently using an ESRI basemap from AGOL. In an attempt to find a consistent error pattern it seems no matter the "work area" or "map detail" an error occurs. I originally received "the request has timed out" however now I receive "Error performing submit job operation for Export Tiles on Export Cache".

This seems like a basemap error/issue does one think it will persist with my own tpk?

Do I have to select a work area and map detail when using my tpk? Field editors will need the entire aerial not just sections

[PeteCrosier]

Yep, we do the bulk of our work with side-loaded tile packages and they're good for performance and portability. Problem is if you have a large potential work area and people want to be able to work at good levels of detail anywhere in your area, then you have to generate a tile package at a suitable zoom level for your whole network - this can take a long time and result in a really big file (often too big for your device). Taking an online basemap offline lets you pick anywhere in your large area and download a little piece of it without the management of tile packages on the device.

[KevinDunkin1]

As of this morning downloading maps still prompts the 'Tile cache' error we have been discussing.

I have since sideloaded a tpk locally and downloads work fine.

[JacquelineKovarik]

Hi Kelly,

I'm receiving the same error message in all my organization's Collector apps as of yesterday morning.

Any update on when the issue will be resolved?

Thanks!

Jacqueline

[PeteCrosier]

I'm also seeing this, I've contacted UK support.

[SverkerNorlander]

I have customers facing this issue still, and have submitted a support request to Esri Inc.

[ZacharyPetix]

Same issue in the States. All my collector maps using ESRI Topo Landbase fail to download with same error: "Error performing submit job operation for Export Tiles on Export Cache".

[KellyGerrow]

This issue is being investigated. Please check ArcGIS Online Health Dashboard  for updates.

[KellyGerrow]

This issue has been resolved now.

Please let us know if you are still experiencing issues.

-Kelly

[AndersonPereira_da_Silva]

Hi Kelly,

It is not possible to download the maps.

In my case I have the message: "Unable to create replica. Please check your parameters. Crete replica internal error,"

[PeteCrosier]

I've been able to take Esri Inc's Topographic basemap offline, thanks. Just having issues with Esri UK's basemaps now (the ones described at geoXchange - geoXchange - New OS Open Basemaps available for free in ArcGIS Online).