Collector Classic V18.0.3 Android Intermittent Failure to Download Offline Areas hosted on Portal

06-13-2019 01:41 PM
New Contributor III

Hello all,

Was wondering if someone could shed some light on an error my organization is seeing intermittently when attempting to download offline areas in Collector Classic. I have attached the error we are seeing on 2 different maps shared with different groups via our organization's enterprise portal. 

The failure message reads as follows: "Attempt to invoke virtual method ' java.lang.String org.codehaus.jackson.JsonNode.toString()' on a null object reference"

I haven't seen this one before, we are at a loss. Any help would be appreciated - if I get another complaint from a field worker I will be opening up a case and will keep you updated on this thread. 

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