Collector Classic V18.0.3 Android Intermittent Failure to Download Offline Areas hosted on Portal

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06-13-2019 01:41 PM
KristyNicoll1
New Contributor III

Hello all,

Was wondering if someone could shed some light on an error my organization is seeing intermittently when attempting to download offline areas in Collector Classic. I have attached the error we are seeing on 2 different maps shared with different groups via our organization's enterprise portal. 

The failure message reads as follows: "Attempt to invoke virtual method ' java.lang.String org.codehaus.jackson.JsonNode.toString()' on a null object reference"

I haven't seen this one before, we are at a loss. Any help would be appreciated - if I get another complaint from a field worker I will be opening up a case and will keep you updated on this thread. 

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