Can see and edit hosted feature layers in a web map. Collector app opens but hosted features unable to load. Thoughts?

[JenniferCasey1]

I am publishing features from our server.   The feature service seems to be successfully created (screenshots below.)  I am able to create web map with full editing capabilities.  The web map functions fine.  When I open collector I can see the web map, but all hosted features say "Layer Not Loaded".  I added non-hosted layers to the same map and these features work in collector. I have redone the process but I get the same results.  Any ideas would be welcomed.

[JenniferCasey1]

Unfortunately no, I am unable to share my because of internal security restrictions.

[MiaogengZhang]

Try using the browser in your mobile device running Collector. Open ArcGIS Online map viewer, can you load the layer in ArcGIS Online?

[JenniferCasey1]

Thank you guys for helping me troubleshoot this.  It turns out the issue was that the server was configured so that the feature layers were being blocked outside the network.  I could see the layers on my desktop because I am hooked into the network but not on collector because my ipad is outside the network.  The server has been reconfigured and it is working now.

[DavidColey]

That's good to know, thanks for the update.