World_Basemap_v2 fail to display

[thanasiskoubaros]

Hello,

we have an issue regarding this service 

https://basemaps-api.arcgis.com/arcgis/rest/services/World_Basemap_v2/VectorTileServer

We use proxy to call this service and the required token. 

It generally works fine but sometimes it won't load the basemap

and the output on the browser console is the below (please see png):

"This request has no response data available".

Monthly usage of the service is over 2,500,000 Basemap tiles and our account is Enterprise.

Any help will be appreciated.

[AndyGup]

Hi @thanasiskoubaros  are you using a self-hosted proxy? The only way to troubleshoot a proxy is by accessing the server where the proxy is hosted.

1. Check the proxy web server logs for hints at what the problem might be.

2. If the web server logs look normal, use tools like Fiddler or Charles Debugging Proxy to analyze and validate the request/responses to and from the proxy.