Sketch and measurement graphics not showing up after 4.12 update

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07-26-2019 02:11 PM
WesllyH_
New Contributor II

For some reason the graphics for the measurement and sketch widgets don't work for me after I upgraded the js api for v4.12. I thought it could be a problem with my application but it doesn't work with the official samples either

Things I tried:

- I tested it at 8 different computers but only mine (a mac mini late 2012) and a lenovo notebook had this problem.

- This issue happens at all major browsers at my machine (chrome, firefox and safari), with and without any extensions enabled

- It doesn't work with a different user in the same computer either, even a newly created one

- It works when I boot my computer at safe mode (but everything is very slow)

- It works just fine at v4.11, but not v4.12

Any ideas?

EDIT: Looks like the issue happens at computers using either Intel HD 4000 or 3000 gpus.

20 Replies
MarinProdan
New Contributor II

Hi all, the problem was solved with update graphics drivers because this tool using the high graphics performance

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