How do I report a bug? The website doesn't seem to work. Says I don't have the necessary permission for my org, but I am the only user

02-12-2020 11:43 AM
Occasional Contributor

I got …

 ERROR 999999: Something unexpected caused the tool to fail. Contact Esri Technical Support ( to Report a Bug, and refer to the error help for potential solutions or workarounds.
 Failed to execute (Slope).
Failed at Wednesday, February 12, 2020 2:34:51 PM (Elapsed Time: 1.31 seconds)

I was trying to run the Slope tool in 3D analyst to get percent slopes from a DEM.  It just fails and tells me to report a bug, which I can't seem to do on the website anywhere.  The website is telling me I don't have permissions for my org, but I am the only one in my org, so not sure how that is possible?

So sort of 2 questions,

1. can anyone point me to a good tutorial on running the Slope tool in ArcGIS Pro?

2. how do I report a bug?

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1 Reply
Esri Contributor

Here are some resources on learning about the Slope tool:

Esri Academy (Maintenance Required): Terrain Analysis Using ArcGIS Pro

Learn ArcGIS (Scenario based): Estimate Solar Power Potential

Regarding the bug - these are logged by contacting Technical Support. I will send you a direct message to get your information so we can get a case created for you.

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