Stuck on Loading Document

JB · ‎04-15-2015

I am trying to load a document for a client that is 10,002 KB.

I was able to open this on Monday and work on the document with no issues.

Today I am unable to load the document. When I click on the document I get the loading screen for ArcGIS 10.2.2 and it gets stuck on the loading document phase. I have let the document sit for 30 plus minutes and it will not open.

I called IT and they installed and reinstalled Arc on my computer.

I tried to use mxd doctor but when the file is placed it freezes up the program and stops responding.

If anyone has any solutions will you please let me know. I thank you in advance for your help!

SepheFox · ‎04-15-2015

That's probably your problem then. Is the mxd stored on the shared drive also? Try copying it locally and see if it opens quicker. Also, try actually waiting for 40 minutes or more. I have literally waited this long for an mxd to open over the network

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SepheFox · ‎04-15-2015

Where is the data used in the map document kept? Perhaps it is stored in an external location that ArcMap can't find. I have found that when may data is in a server over the network that my maps can take over a half hour to load. Have you tried waiting to see if it actually opens?

JB · ‎04-15-2015

The data is stored on a share drive.

I have tried to let it load but after about 15 minutes it states that ArcGIS is not responding.

deleted-user-25j2k-XonNEg · ‎04-17-2015

Open up task manager and watch the processes. If you see the "CPU" or "Memory" values for ArcMap changing, then it's still working, even if you get the "Not Responding" message.

SepheFox · ‎04-15-2015

That's probably your problem then. Is the mxd stored on the shared drive also? Try copying it locally and see if it opens quicker. Also, try actually waiting for 40 minutes or more. I have literally waited this long for an mxd to open over the network

JB · ‎04-15-2015

I copied it and also tried opening it on a different lap top. I have waited an hour and it freezes. I am not sure what is going on as it was able to open before with no trouble.

SepheFox · ‎04-15-2015

Can you open other mxds?

JB · ‎04-15-2015

Yes. Everything opens except the file for the client

Sol_Wuensch · ‎04-17-2015

hmmm... Any chance the map was originally created in an older version of Arc? Or opened and saved with a newer version of Arc?

When all else fails, try tech support?

JB · ‎04-23-2015

i think the problem was into getting hung up on all the files connected to the Internet. Thank you all for the great answers.