topic Re: map service not loading in Web AppBuilder Custom Widgets Questions

map service not loading

glennhazelton — Fri, 29 May 2015 16:25:18 GMT

Robert,

I have upgraded arcserver and portal to 10.3.1.

I was just attempting to add a new query and it seems the mapservices are not loading properly.

when I add the services the field do not populate in the box where I can select them.

there is also a red ! mark next to the rest url.

I have attached an image for you to see.

any ideas?

I have been having a variety of issue today.

for example I can only open the WAB-developer in IE (11), Chrome and FFox toss errors. maybe it is related.

I have attached that error as well

Re: map service not loading

RobertScheitlin__GISP — Fri, 29 May 2015 16:56:31 GMT

Glenn,

Is your server using ssl (https)? Those errors are indicating that the app is trying to use https.

Re: map service not loading

glennhazelton — Fri, 29 May 2015 16:58:44 GMT

yes i am using https as that seems to be what portal requires for arcserver

Re: map service not loading

RobertScheitlin__GISP — Fri, 29 May 2015 17:52:26 GMT

Glenn,

Can you bring up the rest service endpoint for your portal map services?

Re: map service not loading

glennhazelton — Fri, 29 May 2015 18:17:34 GMT

yes i can add a service to the MAP tool in portal.

it seems very slow however

i attempted to do the query again a bit ago and it got the list of fields but i cant add an expression as the fields again don't show up.

maybe it is timing out or something.

Re: map service not loading

ChrisSmith7 — Fri, 29 May 2015 18:41:47 GMT

Are you sure the server isn't getting hammered or maybe needs a reboot? I hate to suggest that, but I have had oddities occur where this resolved the issue. Actually, while load testing ArcGIS, I had ArcSOC.exe processes spin-out of control (even after stopping the load test), pegging CPU, and had similar response issues.

Re: map service not loading

glennhazelton — Fri, 29 May 2015 18:43:12 GMT

i will have it rebooted this evening

thanks for the idea.

Re: map service not loading

ChrisSmith7 — Fri, 29 May 2015 18:45:33 GMT

If it's just a specific service, maybe try and recycle it and see if that helps. I think out-of-the box it does this every 24 hours.