topic Re: Water Utilities Network Editing install. in Water Utilities Questions

Water Utilities Network Editing install.

ShaneLim — Wed, 26 May 2010 18:17:32 GMT

Good Day,

I have installed the toolbar on two dev boxes, one a regular box and one a citrix install, without any problems and everybody wants to use it. We tried to install it on the production box and now we don't see the toolbars. We compared file structure and file location plus the config files and they all seem fine. We didn't get any errors on install. Is there something we might have missed?

Re: Water Utilities Network Editing install.

MikeMillerGIS — Fri, 28 May 2010 14:46:59 GMT

Shane,
I have to start with the standard questions. Do you have Service pack 1 for 9.3.1 installed? Do you have .net support installed?

Patch Finder 931
http://resources.arcgis.com/content/patches-and-service-packs?fa=viewPatch&PID=17&MetaID=1576#idsp

Check for .net support
http://www.esri.com/software/arcgis/esri-net-support.html

Re: Water Utilities Network Editing install.

ShaneLim — Fri, 28 May 2010 17:57:30 GMT

The standard questions are always good. Given the answer is 9.3 not 9.3.1 on that box. I am guessing this won't work on that version. 😞

Correct?

Well Hopefully they will update it at somepoint. Otherwise we will just work on the dev box 🙂

Shane

Re: Water Utilities Network Editing install.

MikeMillerGIS — Tue, 01 Jun 2010 11:11:59 GMT

You are correct, these tools are compiled for 9.3.1, so they will not work on a 9.3 install