topic Re: I need customer complaint tracking in Water Utilities Questions

I need customer complaint tracking

MTorres — Thu, 18 Oct 2018 14:39:42 GMT

Does ESRI have an off the shelf schema or template for feature class/table for tracking water customer complaints? I need a way to track the locations of customer complaints and the subsequent response by my utility such as inspection, findings, actions taken to remedy legitimate issues, etc. Even a schema/template for other customer complaints like sewer would be good too.

Specifically I would like feature classes or tables I can integrate into my enterprise SDE. Thanks everyone!

Re: I need customer complaint tracking

HowardCrothers — Thu, 18 Oct 2018 17:00:46 GMT

You can use Citizen Problem Reporter, Citizen Problem Manager and Citizen Problem Dashboard. It includes schema for common water quality and water service complaints - Citizen Problem Reporter | ArcGIS Solutions for Local Government

Re: I need customer complaint tracking

MTorres — Wed, 24 Oct 2018 13:08:58 GMT

This seems like it might be useful, but I need a downloadable gdb like the LocalGovernmentModel.

Re: I need customer complaint tracking

MTorres — Mon, 17 Dec 2018 16:11:49 GMT

bump

Re: I need customer complaint tracking

AllisonMuise1 — Thu, 20 Dec 2018 18:42:40 GMT

You can deploy the solution to your organization/portal using the instructions here:

Deploy solution - Citizen Problem Reporter | ArcGIS Solutions for Local Government

Once the layers are built, you can export them as file geodatabases:

Use layers—ArcGIS Online Help | ArcGIS