topic Re: Incomplete Registration in User Conference Questions

Incomplete Registration

Caitlin — Tue, 12 Jul 2022 13:04:39 GMT

Hi,

I registered for the digital access to UC last week. With my organization I have complementary access through the maintenance subscription. After registering, whenever I tried to view the agenda, I was told my registration was incomplete and to contact confregis@esri.com to complete my registration. This is a problem I am still dealing with nearly a week later. I have emailed them multiple times and I have not received a response. My coworker is dealing with similar issues and has called multiple times, never receiving a response. I would like to attend the sessions today and later this week. I've attached an image of the banner that tells me my registration is incomplete on the website.

Does anyone have any advice on how I can gain access/get my registration completed?

Re: Incomplete Registration

jzcgis — Tue, 12 Jul 2022 13:15:06 GMT

Same issue! Many others are having the same problem. I have emailed them, called them (no answer) and tweeted at them. Hopefully enough people say something because we cannot see any sessions!

Re: Incomplete Registration

Matt_hoffman — Tue, 12 Jul 2022 14:27:39 GMT

I'm struggling with the same issue.

Re: Incomplete Registration

SandiPeterson — Tue, 12 Jul 2022 15:38:05 GMT

Hi Caitlin - Our events registration team has been alerted and provided with a link to you message and the replies from other below.

Re: Incomplete Registration

jzcgis — Tue, 12 Jul 2022 15:51:04 GMT

Thank you Sandi, the message says

THIS ACCOUNT IS REGISTERED FOR PLENARY ONLY ACCESS.

I also registered through complimentary access. Some people suggest incognito or using Edge or other browsers but that didn't work for me (worked for others).

Re: Incomplete Registration

RebeccaBrooks — Tue, 12 Jul 2022 15:51:12 GMT

I am also having the same issue. "THIS ACCOUNT IS REGISTERED FOR PLENARY ONLY ACCESS." but my account says I'm registered for UC Digital Access - Complimentary. I did just get a response though, so hopefully it's being corrected soon? I'm really looking forward to watching the sessions this week.

Re: Incomplete Registration

Caitlin — Tue, 12 Jul 2022 15:53:29 GMT

Thank you for the update Sandi! I'll wait for the events registration team to contact me.

Re: Incomplete Registration

SME-IT-Help — Tue, 12 Jul 2022 16:40:52 GMT

We're also having the same issue for some of our team. No responses when calling or emailing them.

Re: Incomplete Registration

jzcgis — Tue, 12 Jul 2022 18:26:31 GMT

@SandiPeterson Should we expect this to be fixed today? Some of us are taking time from work to see these sessions. Most people with the complimentary access are working. Hope you understand, this is really frustrating.

Re: Incomplete Registration

SandiPeterson — Tue, 12 Jul 2022 20:08:29 GMT

@jzcgis A new alias just launched to provide additional assistance in addressing inquiries about UC Digital Access platform and related issues. Please email uc-support@esri.com to let them know about your related digital access registration issues and or platform access challenges. Thank you!

Re: Incomplete Registration

SandiPeterson — Tue, 12 Jul 2022 20:09:30 GMT

Hi @Caitlin -

A new alias just launched to provide additional assistance in addressing inquiries about UC Digital Access platform and related issues. Please email uc-support@esri.com to let them know about your related digital access registration issues and or platform access challenges. Thank you!

Re: Incomplete Registration

SandiPeterson — Tue, 12 Jul 2022 20:09:57 GMT

HI @Matt_hoffman - A new alias just launched to provide additional assistance in addressing inquiries about UC Digital Access platform and related issues. Please email uc-support@esri.com to let them know about your related digital access registration issues and or platform access challenges. Thank you!

Re: Incomplete Registration

SandiPeterson — Tue, 12 Jul 2022 20:10:29 GMT

Hi @RebeccaBrooks - A new alias just launched to provide additional assistance in addressing inquiries about UC Digital Access platform and related issues. Please email uc-support@esri.com to let them know about your related digital access registration issues and or platform access challenges. Thank you!

Re: Incomplete Registration

SandiPeterson — Tue, 12 Jul 2022 20:10:53 GMT

Hi @SME-IT-Help - A new alias just launched to provide additional assistance in addressing inquiries about UC Digital Access platform and related issues. Please email uc-support@esri.com to let them know about your related digital access registration issues and or platform access challenges. Thank you!

Re: Incomplete Registration

Caitlin — Tue, 12 Jul 2022 20:18:34 GMT

Thank you Sandi, I've sent them an email and hopefully this will all be sorted by tomorrow!

Re: Incomplete Registration

jzcgis — Tue, 12 Jul 2022 21:44:45 GMT

Thank you!! I emailed them and they fixed it!!

Re: Incomplete Registration

SandiPeterson — Tue, 12 Jul 2022 21:50:31 GMT

That's great news - thanks so much for letting me know.

Re: Incomplete Registration

Caitlin — Wed, 13 Jul 2022 12:34:11 GMT

This worked for me as well! Thank you