topic Re: stuck in redirect loop, unable to register for UC, other people have same issue. C'mon ESRI!!! in User Conference Questions

stuck in redirect loop, unable to register for UC, other people have same issue. C'mon ESRI!!!

RomanKahler1 — Mon, 12 Jul 2021 18:14:18 GMT

Multiple people in my organization are having the same issue, unable to register just keeps putting you back in the same redirect loop. Have already filled out chat support, multiple emails, left a voicemail to our account rep. Looks like many others here are having the same issue and have received no support. Honestly not really surprised here, it's almost expected, but I was really hoping to catch some of the seminars this afternoon.

Any ESRI support reading this, is this on anyones radar or are we out of luck here?

Re: stuck in redirect loop, unable to register for UC, other people have same issue. C'mon ESRI!!!

SerialInnovator — Mon, 12 Jul 2021 18:21:24 GMT

Join the rest of us, we all went out and bought a yoyo, because this is what it feels like.

Re: stuck in redirect loop, unable to register for UC, other people have same issue. C'mon ESRI!!!

Anonymous User — Mon, 12 Jul 2021 18:21:46 GMT

Hi @RomanKahler1,

Please reach out to the Live Support chat available on the Esri User Conference webpage for assistance: 2021 Esri User Conference: July 12-15 | Join Us Virtually

Re: stuck in redirect loop, unable to register for UC, other people have same issue. C'mon ESRI!!!

RomanKahler1 — Mon, 12 Jul 2021 18:31:50 GMT

Leslie,

Thank you for the quick reply. I already have, other in my org did as well, and have not received any solution to the problem.

EDIT: The only support i've received is a link to register online, after explaining my problem to the 3rd rep via chat in the past hour. ESRI, I'm really disappointed here. I'm not the only having this issue, please address this and get us some working login credentials as a temporary solution, or something!

Re: stuck in redirect loop, unable to register for UC, other people have same issue. C'mon ESRI!!!

RomanKahler1 — Mon, 12 Jul 2021 18:36:24 GMT

It doesn't surprise me. I remember several years ago when trying to sign up for a $99 personal non-commercial license, but wasn't associated through a company or university, I had a very hard time gaining access to my account. I simply wanted to make maps for fun because I'm a nerd, but it took me several hours of calls over 2 weeks to explain to them that I'm not connected to any Organization, company, or academic institution, that I'm simply just 1 person that wants access to the personal license I paid for. Really bizarre experience.

Re: stuck in redirect loop, unable to register for UC, other people have same issue. C'mon ESRI!!!

RomanKahler1 — Mon, 12 Jul 2021 18:38:04 GMT

I'm still waiting for a chat response, i've been "transferred to the registration team" but that was 30 minutes ago.

If an ESRI rep wants to email me directly Roman@landgrid.com that would be appreciated.

Re: stuck in redirect loop, unable to register for UC, other people have same issue. C'mon ESRI!!!

Anonymous User — Mon, 12 Jul 2021 18:42:05 GMT

Hi all,

We apologize for the inconvenience and thank you for your patience as we try to resolve these issues. We are actively trying to troubleshoot so that we can get as many users into the conference as possible. In the meanwhile, here are some helpful reminders:

If you registered today (7/12) for the event, the registration still needs to be processed. This can take up to two hours, so please be patient.
If you have duplicate registrations, one will need to be canceled in order to get into the platform. Please notify our Live Help Team so that they can update your registration.
If you registered for the Plenary Access Only, you can watch the livestream here.
If you are experiencing technical issues, please try to:

Log in again using a different supported browser (Chrome, Firefox, Safari, and Microsoft Edge).
Clear your web browser's cookies or cache
Check your Wi-Fi connectivity.
Disconnect if using a VPN, and log in again

If all of these do not work, it could be a safe-listing issue. Please work with your IT Team on getting these links safe-listed:

uc2021.esri.com
onlineeventapi.com
oepauthentication.azurewebsites.net
fileviewer.freemanco.com
eu.jotform.com/OEP_Support/freeman-virtual-support-portal
Cdn.livestream.com
Api.new.livestream.com
playback2.akamaized.net/*
playback.akamaized.net/*
livestream-f.akamaihd.net/*
secure-playlist.livestream.com/*
stream.io.api.com/
ladesk.com/
eum.appdynamics.com/
livestream.com
quant-app.com
quant-api.com
freemanidentity.com
freemanco.okta.com
whereby.com/
filestack.com
cloudfront.net
oepbasicauth.azurewebsites.net

Re: stuck in redirect loop, unable to register for UC, other people have same issue. C'mon ESRI!!!

RomanKahler1 — Mon, 12 Jul 2021 18:47:52 GMT

Thank you for the response Jamie. I registered this morning, so it seems like that's the issue. Perhaps consider some sort of disclaimer that there's a "2 hour approval process for a virtual conference" so myself and others aren't consuming all of your support resources when the solution is quite simple, just wait 2 hours.

Really hoping I will be approved in time to watch the seminars today.

Re: stuck in redirect loop, unable to register for UC, other people have same issue. C'mon ESRI!!!

JesseAyers1 — Mon, 12 Jul 2021 19:04:44 GMT

FYI I would temper your expectations for this working after a 2 hour wait. I have been registered for more than 3 hours now and still have the same issue.

Re: stuck in redirect loop, unable to register for UC, other people have same issue. C'mon ESRI!!!

Anonymous User — Mon, 12 Jul 2021 19:28:31 GMT

Hi Jesse, I see that your registration has been processed. Please clear your browsing history/cache and try to log back in. Thanks!

Re: stuck in redirect loop, unable to register for UC, other people have same issue. C'mon ESRI!!!

JesseAyers1 — Mon, 12 Jul 2021 19:34:39 GMT

I appreciate your reply, but it simply does not work. I have tried Chrome, Firefox, Edge, and Opera browsers. I have tried those browsers on both my home and work networks (2 different workstations). I have tried private mode in browsers. I have tried my Chromebook. I have cleared history and cache, but this is all I get:

Re: stuck in redirect loop, unable to register for UC, other people have same issue. C'mon ESRI!!!

RomanKahler1 — Mon, 12 Jul 2021 19:44:28 GMT

Hi Jamie,

I am still unable to login. You said via email that my ESRI account was expired. Do I need a valid ESRI license to attend this free virtual conference? That doesn't seem clear, I thought this was open to everyone that signed up.

How do I watch this afternoon's seminars? This shouldn't be that difficult to figure out, I simply want to attend the event and I'm unable to.

Re: stuck in redirect loop, unable to register for UC, other people have same issue. C'mon ESRI!!!

JesseAyers1 — Mon, 12 Jul 2021 22:17:49 GMT

I eventually got in, but the Python session has been frozen since the beginning. It is now 18 minutes into it and counting. I am really surprised at all of the technical difficulties with this given that we have all been living in this virtual Zoom world for 15 months. Almost no one can see the session.

Re: stuck in redirect loop, unable to register for UC, other people have same issue. C'mon ESRI!!!

SerialInnovator — Mon, 12 Jul 2021 22:27:06 GMT

Wait, did you somehow get ZOOM, I am in this conference and can't interact with anyone else in the platform as far as other attendees in my sessions which defeats around 90% of the reason for attending an ESRI conference, to meet other people with similar interests. No chat functions. So are you in zoom?

Re: stuck in redirect loop, unable to register for UC, other people have same issue. C'mon ESRI!!!

JesseAyers1 — Mon, 12 Jul 2021 22:28:14 GMT

No, I was just referring to living in this "zoom world" (the far more common platform).

Re: stuck in redirect loop, unable to register for UC, other people have same issue. C'mon ESRI!!!

Anonymous User — Mon, 12 Jul 2021 23:16:36 GMT

Thanks to everyone for sharing your experience and your patience. Here is the latest message from the Esri team:

Thank you for joining us on Day 1! If you missed any sessions due to conflicts or technical difficulties, all workshops will be available for replay starting at 5:00 p.m. PDT. We’ll see you again tomorrow for more great content.

Re: stuck in redirect loop, unable to register for UC, other people have same issue. C'mon ESRI!!!

JesseAyers1 — Tue, 13 Jul 2021 00:10:09 GMT

Hi Louise, I really do appreciate your replies here. The Python session from earlier today is in fact up on the website (https://uc2021.esri.com/live-stream/19775347/ArcGIS-Python-Overview), however, it is just a recording of the live stream, including no video or audio (just like it was live) including all the associated glitches with the livestream. Can you tell us if we have simply missed out on those parts at this point? This is extremely disappointing. Replaying to watch later does absolutely nothing for us if we get the same awful live stream experience after the fact.

Re: stuck in redirect loop, unable to register for UC, other people have same issue. C'mon ESRI!!!

JesseAyers1 — Tue, 13 Jul 2021 00:14:47 GMT

The workshops at this point are simply live recordings of the extremely poor and glitchy live stream experience. Do better ESRI. And please don't delete my posts also.

Re: stuck in redirect loop, unable to register for UC, other people have same issue. C'mon ESRI!!!

Anonymous User — Tue, 13 Jul 2021 04:55:13 GMT

Your post was not deleted it was inadvertently classified into our automatic quarantine. I just released it to public for you.

I hope the ArcGIS Python Overview recording is now playing glitch free for you, I just spot checked at various timestamps the link recording you shared and it seems to be working ok so please advise if you're seeing something different and we can report on your behalf.

Re: stuck in redirect loop, unable to register for UC, other people have same issue. C'mon ESRI!!!

JesseAyers1 — Tue, 13 Jul 2021 15:00:11 GMT

As of this AM that video is a complete version. Last night it it froze at 0:36 in, just like the livestream did, and stayed that way for 20 minutes or more.