topic Re: Citizen Problem Reporter in State & Local Government Questions

Citizen Problem Reporter

cedwards8511 — Thu, 10 Dec 2015 20:02:43 GMT

I have created a Citizen Problem Reporter app for the City, but can only seem to access with my account. I cannot figure out why it cannot be access with Guest; it gives the message, "Configured group is invalid or no items have been shared with this group yet." when I try.

I gone through the instructions twice with no success. Does anyone else have this running, or have any suggestion?

Re: Citizen Problem Reporter

RickeyFight — Thu, 10 Dec 2015 20:08:20 GMT

Carey,

Are you using Arcgis online? If so have you shared it with everyone?

Re: Citizen Problem Reporter

cedwards8511 — Thu, 10 Dec 2015 21:06:17 GMT

I have the app shared with Everyone, does the map/service also need shared?

Re: Citizen Problem Reporter

RickeyFight — Thu, 10 Dec 2015 21:08:05 GMT

Can you send a link to the app so we see it?

Re: Citizen Problem Reporter

cedwards8511 — Thu, 10 Dec 2015 21:15:49 GMT

Here's a link to the app:

http://moscow-id.maps.arcgis.com/apps/CrowdsourceReporter/index.html?appid=caff0cca9fc540c3bb02f50c552f3cb1

Re: Citizen Problem Reporter

RickeyFight — Thu, 10 Dec 2015 21:38:08 GMT

Carey,

Look at this post:

Crowdsource Reporter configuration

They said they got it to work by sharing the service.

If that does not work look here:

Can't use the crowdsource reporter template

Re: Citizen Problem Reporter

cedwards8511 — Thu, 10 Dec 2015 22:25:56 GMT

I did share everything with Public (Feature Layer, Map, and App), and it seems to work. I don't understand why I would have to share everything though. That seems to be how other people got it to work also. This is fine as long as there's no privileged information in there.

Re: Citizen Problem Reporter

RickeyFight — Thu, 10 Dec 2015 22:29:08 GMT

Carey,

I am glad you got this to work.

Re: Citizen Problem Reporter

BenCamp — Thu, 17 Dec 2015 17:24:53 GMT

Hey Carey. I've been working on th same app setting up a irrigation break reporter for our grounds crew. I found the configuration directions lacking. I had to share everything with everyone to make it work at all. I couldn't even view the app myself without having everything shared publicly.

Re: Citizen Problem Reporter

AllisonMuise1 — Mon, 21 Dec 2015 17:10:12 GMT

Hi Carey,

If the application will be accessed anonymously (Guest) or through a social media account, all maps, layers, and the app will need to be shared publicly. If you want to restrict access to the information collected through the app, I suggest taking a look at this help topic: Limit Access to Public ArcGIS Online Layers - Crowdsource Reporter | ArcGIS for Local Government

If the application will be accessed only by members of your organization, this content doesn't need to be shared with everyone, but you will need to choose to sign in with ArcGIS, not Guest or social media. We are working on an update to the app that will include the ability to turn off the Guest button, hopefully making this configuration a bit more intuitive.

-Allison

Re: Citizen Problem Reporter

cedwards8511 — Mon, 21 Dec 2015 17:29:10 GMT

This is great, Thanks.

Re: Citizen Problem Reporter

IzabelaMiller — Fri, 01 Apr 2016 17:03:13 GMT

Hi Allison,

I was asked to remove the splash page altogether. My management wants to be able to just access the reporter piece without going through the sign-in page. I downloaded the copy of the code and put it to my server but hosting all the services on AGOL.

Please, let me know if there is anything I can do to meet their request.

Thanks,

Izabela

Re: Citizen Problem Reporter

AllisonMuise1 — Tue, 21 Jun 2016 20:27:14 GMT

Hi Izabela Miller This is something we are considering for a future release, but it is not currently possible through configuration alone.