topic Citizen Service Request Error: "Unable to create service request." in State & Local Government Questions

Citizen Service Request Error: "Unable to create service request."

SamKrueger1 — Wed, 05 Feb 2014 22:03:02 GMT

I have created a Citizen Service Request app using the ESRI template 10.2.

I was testing the app today on desktop computers, androids, Iphones and Ipads.

The app for the most part seemed to work on all these devices. However, one user on a Iphone would get the error "Unable to create service request" when trying to submit a comment. (see attachment)

Ipad users and android users did not have any issues. Could this be an operating system issue on the particular Iphone?

Thanks for any help.

Sam

Re: Citizen Service Request Error: "Unable to create service request."

LindsayThomas — Thu, 06 Feb 2014 16:48:13 GMT

Hello Sam,

Can you try using this Application URL on the iPhone you are having trouble with and test out if you can submit a comment or not?

http://tryitlive.arcgis.com/CitizenServiceRequest/

I cannot reproduce your issue using my iPhone (iOS 7).

The UI of the application looks like it has some customization. Is this the out of the box app or a customized version?

If it is customized then, it could be something in the custom CSS or mobile related js code.

Cheers,
Lindsay

Re: Citizen Service Request Error: "Unable to create service request."

SamKrueger1 — Fri, 07 Feb 2014 12:44:10 GMT

Hi Lindsay,

I updated the service request layer being used and the phone that previously wasn't working works fine now. I think it was a weird case of internet connection or something as that phone was the one anomaly. Every other device I have tested on the app works fine, which is great!

Maybe you can help me with another question. Is it possible to include a "layer list" icon in the top application header bar? The reason I ask is I may want the ability for a user to turn off all previously submitted comments so they can more clearly see the map before they add there own comment.

It looks like it was possible at one point based on this video: http://video.arcgis.com/watch/1283/h...ervice-request

Just not sure how I go about integrating it in the code

Thanks!

Sam